IT Support Tech - Renton
📋 Role Overview & Responsibilities
Job#: 2024979
Job Description
If you are interested in applying please send your resume to [email protected]
Job Title: PC Service Technician
Location: Renton, WA
Principal Duties and Responsibilities
IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure GuideCoordinates and Client End User on expectations and availability to conduct Managed Client ServicesPerforms trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locationsIdentifies potential issues that could adversely impact End User experience and follows through on action stepsStrives to meet all Client SLAs & Customer Satisfaction GoalsEscalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given siteWhen required-provides onsite shadowing to Program Field Service TeamServes as an entry point to develop technical and customer skills to grow into broader and more challenging field services rolesBasic installation and maintenance to technical productsFollows predefines procedures and tasks in everyday activitiesWork is regularly reviewed by a more senior level technical specialistWill be working in a clinical area and providing support for clinical applications
Required Skills and Competencies
Minimum 1-3 year experience in servicing/deploy computer equipmentMust have a proven customer service backgroundMust have experience in a corporate environmentIndividual will be knowledgeable of Windows operation system environmentAble to comprehend and follow verbal and written technical instructions and scriptsPhysically able to lift and move Enterprise and Client technology hardware in our customer environmentsExcellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
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