Loan Workout Specialist
📋 Role Overview & Responsibilities
Duration: Long term contract out - 18 months, starting ASAP
Position will be HYBRID and require in office work 3 days/week - office location is in West Des Moines, IA
Pay: $23.75/hr - paid weekly on W2
Job SummaryCovers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements. Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable. Manages stakeholder relationships with customers, family members, legal representatives, and business partners.
Team Duties:This team manages and supports the control stepThe team is part of the recovery department, and is a last stop in the settlement review processThe largest portion of the case review is in Credit CardsDaily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts
Years of Experience required:2+ year of relevant professional experienceRoot cause analysisUnderstanding credit cards, that is the main departmentPayment researchLitigation exposure specifically civil procedurePartnering with 3rd party law firmsWorking independently and being resourcefulEnterprise/corporate environment background
Preferred Industry Experience:Financial services background is needed
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This position is located in West Des Moines, IA with potential relocation and sponsorship assistance depending on candidate qualifications.
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