Product Manager

The Service Cloud & Channel Management Product Manager will be a part of a team that drives world class service experiences for retail clients. You will play a critical role in supporting strategy for Salesforce design, reporting, and integrations and will work collaboratively with not only the immediate team, but also across the broader organization.

Onsite Requirement: 3 days a week onsite in Lone Tree, CO

The ideal candidate will have superior relationship building skills, a strong blend of Salesforce and product management experience and end user support, as well as an understanding of and/or prior experience in supporting financial services.

What you are good at:Lead product management efforts focused on enabling client facing representatives to leverage emerging technology solutions, including highly integrated experiences, channel integrations, and the Salesforce Service CloudPartner with product management teams throughout product lifecycle to deliver efficient and effective Salesforce solutionsLeverage knowledge of end users and stakeholder partnerships to help drive prioritization of initiativesPartner with UX/UI to drive feedback sessions, determine OKR estimates and success criteriaPartner with business partners to develop a strategy and roadmap to evolve Salesforce capabilities that support business objectivesWork cross-functionally with technical, design, business counterparts to define product refinements and updates based on ongoing client-driven needs analysis

What you have:Minimum of 3 years of Salesforce and/or product management experienceStrategic problem solver with the ability to formulate compelling vision and strategy and translate that to meaningful roadmaps and resultsAbility to influence and collaborate across multiple levels of the organizationHighly developed communication and presentations skills with an outstanding ability to effectively communicate and present sophisticated concepts and issues to leadership teamsConfidence presenting and tailoring messaging to a variety of audiences, including senior leadershipCuriosity, a can-do demeanor, and the ability to learn quickly and thrive in a complex, dynamic environmentSelf-starter with outstanding organizational skills and ability to track multiple project results with minimal directionSkilled at working cross-functionally with technology, service, marketing, and many other teams to execute the lifecycle of a digital platform

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.