Tier 1 Help Desk
📋 Role Overview & Responsibilities
Job#: 2023137
Job Description
Help Desk
- Email your resume to [email protected] to apply!*
Location: Norfolk (On site)
Employement Type: Contract to Hire
Employment Length: 6 months to conversion (conversion based on performance)
Contract Pay: $26 - $32/hr
Conversion Range: $45,000 - $60,000
Schedule: 12 Hr. shifts
Job Description
Manage the ticket que in ServiceNow and t riage the tickets and assigning them to the proper group within the organization. Implement help desk procedures. Provide 24/7 tier 2 and tier 3 customer support for all applications. Provide tier 1, tier 2 and tier 3 support for the Software Development Life Cycle (SDLC) tools used internally by a large software development staff (hardware and software) Provide 24/7 support for production problems during key events. Track and resolve open tickets.
Requirements
Secret Clearance Sec+ (or IAT Level II) At least 1 yr helpdesk experience or equivalent troubleshooting knowledge and understanding
Great to Have
Citrix experience NNPI experience
Hours
12 hr shifts once training is complete
2-3 months of training from 8-4 M-F
Shifts
Sun, Mon, Tues, every other Wed 0600-1800 Sun, Mon, Tues, every other Wed 1800-0600 (overnight) Thurs, Fri, Sat every other Wed 0600-1800 Thurs, Fri, Sat, every other Wed 1800-0600 (overnight)
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Frequently Asked Questions
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This position is located in Norfolk, VA with potential relocation and sponsorship assistance depending on candidate qualifications.
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