Customer Success Intern

About APPSCIENCE®At App Science, we take our work very seriously while making sure we have a lot of fun doing so. As a team, we love what we do, which helps us do what we love. We set out to create a multifaceted measurement platform with unmatched OTT data & actionable insights in one easy-to-use platform. Leading brands and agencies use App Science’s proprietary insights to measure, analyze and improve their campaigns from our household graph of 300 million mobile devices and 110 million connected TV households. Together, we collaborate and connect to ensure excellent service for our high-profile clients.

JOB DESCRIPTION:App Science is looking for a Spring Customer Success Intern. This position has opportunities to start in the Spring, with the potential to extend into the Summer or become full-time. The Customer Success Intern supports the Customer Success team and will be involved in all stages of customer value realization consisting of customer onboarding, account management and engagement, product adoption and education, upselling and renewal, and conveying product development feedback to technical teams.

DUTIES AND RESPONSIBILITIES: Learn to communicate the business value of App Sciences’ products and solutions through professional client-facing correspondence, presentations, and reporting. Supports the Customer Success team in license activation, client reporting, revenue tracking and internal documentation. Support the CSM teams in the day-to-day Customer Success sales activities by managing full HubSpot pipeline from researching and gathering new prospective clients, to setting up meetings for upper management, to post-meeting internal documentation. Observe and listen to Customer Success Managers to build knowledge of customer stories, onboarding plans, success plans, competitive landscape, and best practices to support business outcomes. Work with cross-functional teams to understand the App Science business model better. Manage client accounts and ensure customer satisfaction to drive annual renewals and partnership expansion. Provide detailed solutions and resolution to customer-reported issues in a timely manner.

REQUIREMENTS: Bachelor’s degree, preferably in business administration, advertising, data analytics, or equivalent experience. Ability to work independently, take initiative, prioritize and multi-task, consistently meet deadlines and proactively problem-solve. Well-spoken, professional and concise written and verbal skills, willingness to comfortably lead presentations and handle client-facing communicationA passion for delivering stellar customer service with the ability to communicate complex ideas and solutions to their unique business challenges and needs. Must be technically savvy and demonstrate a high level of competency using Excel, Word, PowerPoint, etc. Digital Advertising, Tableau or HubSpot experience is a plus.Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs. Professional, outgoing, energetic personality with excellent interpersonal skills. Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.

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App Science is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.