Customer Service Representative
📋 Role Overview & Responsibilities
We are seeking a Customer Service Representative to join a pioneering company with a legacy of excellence and over 100 years of innovation. If you have at least 3 years experience in a call center setting/ a customer oriented role and a dedication to customer satisfaction you could be a great fit for the company & culture!
This is scheduled to be a TEMPORARY ROLE for at least 3 months.
Role and Responsibilities:The purpose of the role is to be the center of account information and providing excellent support to customers and internal team. 1. Processes customer orders. Seeks approval on orders or requests that exceed authority. 2. Ensures that all relevant parties receive confirmation that the order was processed. 3. Reconciles back orders and provide stock status to customers/RSM/KAM and request any additional order add-ons4. Serves as first point of contact for all customer inquiries via telephone, ZenDesk or email. 5. Providing light tech support, order status, stock status, credit status, and general information6. Responsible for updating customer account records. 7. Performs other department duties as assigned.8. Research, enter, and provide credit on shortages/damages/pricing as request by customer or sales team9. Maintaining a positive, empathetic, and professional attitude toward customers at all times.10. Responding promptly to customer inquiries.11. Acknowledging and resolving customer complaints.12. Communicating and coordinating with colleagues as necessary.13. Ensure customer satisfaction and provide professional customer support.
Qualifications and Education Requirements:1. High school diploma plus 3 years of experience in a customer-oriented or call-center role in a fast-paced environment. 2. Technical skill in use of PC, Microsoft Office, and web-based applications
Preferred Skills: 1. Adaptability2. Exceptional Telephone Etiquette3. Customer/Client Focus4. Results Driven5. Collaborates with Others6. Demonstrates Initiative7. Focuses on Detail
This position will be filling fast so please reach out if you are interested & qualified TODAY!
THIS IS AN ON-SITE ROLE. Remote is not offered.
Frequently Asked Questions
How do I apply for the Customer Service Representative position at AppleOne Employment Services? ▼
Click the “Apply for this Position” button on this page to submit your application directly to AppleOne Employment Services without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Bethlehem, PA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →