Junior Employee Support Specialist
📋 Role Overview & Responsibilities
Remote job. Candidate locations preferred are -Arizona, Colorado, Texas, Georgia or Florida Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.
Looking for a candidate with 2 years’ experience in a human resource shared services, customer service, or service center role and professional working proficiency in Spanish.
Minimum Qualifications - 2 years’ experience in a HR shared services, customer service, or service center roleProfessional working proficiency in SpanishDegree or relevant qualificationProven organizational skillsAttention to detail and methodical approach requiredExcellent interpersonal and communication skillsHigh integrity and ability to maintain confidentiality at all times
Responsibilities - Ensure consistent and reliable support to employees in the US, Canada, and LATAMManage inquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries to Tier 2 or Area of Specialty, when required within the defined service levelsProvide transactional support, basic data requirements and administrative tasksProvide regional written and verbal employment verification requests for LATAM countriesSupport former employee inquiries related to taxes, personal data changes, general assistanceSupport various Tier 1 tasks/activities as and when requiredCollaborate with the Tier 2 services team to share feedback from employees to improve the delivery of services
Preferred QualificationsAbility to produce excellent quality deliverables, which comes from a focus on detail and process excellence, adherence to Service Level Agreements, and being solutions-focusedExcellent technical skills (Excel, Word,), as well as experience of HR systems such as Workday and supporting tools such as Service NowAbility to manage a demanding employee base, re-prioritizing regularly to meet specific requirementsStrong team player who remains positive during challenging assignmentsAbility to work in a fast-paced environment with high volume and complex demandsGreat communicator, with experience of dealing with a variety of audiences at all organizational levels
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