Technical Documentation Writer

Job Description

Job Summary

Arc XP is a cloud-based digital experience platform that helps enterprise companies, retail brands and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving over 2,400 sites in more than 25 countries that reach nearly 2 billion unique visitors monthly.

As a Technical Writer, reporting to the Documentation Manager, you own the creation and maintenance of client-facing technical documentation. You will work with internal stakeholders to provide clients and partners with the highest quality technical and user experience documentation to resolve their technical and business questions. You will be responsible for 360 impact analysis for new features and products on existing documentation and creating updates to all impacted documents.

Motivation

You are passionate about documentation creation and maintenance.You want to work on a cutting-edge learning center where clients can quickly and easily find their own answers.You own your responsibilities and are able to make decisions in a fast-paced workplace.You like working collaboratively across multiple teams.You have experience in Information Architecture and making content accessible to the public.

Responsibilities

Contribute to planning and creating documentation releases in conjunction with software releasesWrite, update, and maintain content in an easily accessible format with consistent tone, style, and metadata taggingRespond to incoming client feedback tasksContribute to and follow the documentation style guideSuggest improvements to the documentation center based on industry best practices and client feedbackWork with product and platform stakeholders to document and present new and updated features that presents the value propositionManage multiple updates simultaneously and meet deadlines consistentlyDevelop positive working relationship with all teams to ensure easy communication and regular check ins on timelines and roadmaps

Qualifications

A successful candidate should have

Ability to submit writing samples and/or portfolio of work for evaluation as part of the interview process. Examples include:FAQs or other informational pages on websitesCustomer facing documentation on features or applicationsUpdate notifications for new features or releasesTechnical documentation aimed at Engineers or DevelopersBA in Technical Communication or related fieldExcellent written, verbal, and interpersonal skills2-5 year’s experience in technical writing or related fieldsExceptional critical thinking, judgment, time management, collaboration, teamwork, and problem-solving skillsAbility to use a consultative approach and persuasive communication with stakeholdersExperience in SaaS product or platform teams, particularly in documentation creation and management is a bonus

Arc XP’s mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.