Account Manager
📋 Role Overview & Responsibilities
About the CompanyArdmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances).
About the Role
We are seeking an experienced and results-driven Account Manager to join our team. This candidate will play a pivotal role in maintaining and expanding our relationships with clients. The role requires someone who enjoys providing exceptional account support, is able to multi-task and highly detail-oriented. The role is responsible for working directly with our customers, to provide product and service information and resolve product and service inquiries. Occasional travel to trade shows may be required.
What you can do for us:and nurture strong relationships with existing clients.and pursue opportunities for account expansion and upselling.a deep understanding of our product range and industry trends.with internal teams to resolve any issues related to orders and deliveries.potential customers by responding professionally to product and service questions; providing information about other products and value-enhancing services.and maintain client relationships through follow up and interaction with client and sales rep.follow up communications with clients on order and payment status.product or service issues by clarifying customer concerns through identifying the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure full resolution.financial accounts by processing customer adjustments.insights and recommendations of potential products or services to management by collecting customer information and analyzing customer needs.Identify opportunities and related risks; assess situation and propose actionCollaborate with the sales team to understand client needs and create tailored ecommerce solutionsManage the fulfillment process, ensuring orders are processed accurately and on time. Liaison to warehouse contacts insuring timely issue resolution in areas of total inventory, substitutions, and fulfillment.Track and manage customer sample requests to hit critical meeting dates. Acts as link of communication between key buyers and internal teamsAble to navigate multiple customer web portalsHas experience processing orders and managing data via EDI platformsProactively evaluates and confirms customer needs on an ongoing basisCommunicates with internal departments to ensure order is processed and shipped following customer guidelines
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This position is located in City of Industry, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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