Customer Support Representative
📋 Role Overview & Responsibilities
Overview: This is your opportunity to join Arqai, a privately-owned collection of (4) Smart Home companies in Florida, specializing in intelligent products and cloud-based services. We are currently hiring a Customer Support Agent in our Fort Myers office.
Responsibilities:This position is a dual role that focuses on all aspects of Customer Service and Accounts Receivable. It requires the dexterity to multi-task -- managing high volume inbound and outbound communications, both verbal and written, while meeting daily accounting deadlines.
Customer Service Representative functions include but are not limited to:Providing timely, accurate, and responsive information to customers and cross departmentallyResolving issues effectively and efficientlyCreating accounts in our CRM, as well as other vendor portals
Billing Specialist duties include but are not limited to:Reviewing, approving, and submitting invoicesTracking past due balancesAuditing and reconciling customer accountsCollections – contacting customers to collect past due recurring monthly paymentsRetention – presenting optimal solutions to customers to prevent cancellation of servicesDaily collaborations with Management to maintain financial compliance
Key Qualifications:Accounts Receivable experience, including CollectionsCustomer Retention finesseAccurate reporting skillsHigh degree of PC proficiency & experience with Salesforce.comResult driven productivityDependabilityExceptional communication and organizational skillsAbility to work independently & within a team structure in a fast-paced environment
Compensation: $22 - $28 per hour (Commensurate Upon Experience)Benefits: We offer medical, dental, vision, and the opportunity for employees to participate in 401K, paid time off, plus many other great benefits!
Candidates:Must NOT have a criminal history recordMust be able to pass a background check and drug screenArqai, llc is an Equal Opportunity Employer, and Drug Free Workplace.www.arqai.comJob Type: Full-time
About Arqai:We’re Arqai, a privately owned and operated collection of companies that installs and provides cloud-based services for intelligent products in homes and businesses throughout Florida, powering our clients to have a connected experience with their properties.Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:401(k)Dental insuranceEmployee assistance programHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Experience:Salesforce (CRM): 2 years (Preferred)Customer Service: 2 years (Preferred)Accounts Receivables: 2 years (Preferred)Collections: 2 years (Preferred)Customer retention: 2 years (Preferred)Work Location: In person
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This position is located in Fort Myers, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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