Hotel General Manager

About the Property 125 room, budget-friendly hotel that offers comfortable accommodations and essential amenities focusing on providing a reliable and convenient stay for travelers, with free breakfast, complimentary Wi-Fi, and access to a fitness center and pool. The hotel's location in Hyannis makes it a convenient base for exploring Cape Cod, close to local attractions like the Cape Cod Mall and Hyannis Harbor.SUMMARYAs the Hotel General Manager, you will function as the primary strategic business leader of the property and oversee all aspects of the operation. This includes managing general property performance, sales and marketing strategies, profitability, revenue generation, and human resources activities. You will lead your team in the development and implementation of property-wide strategies aimed at meeting or exceeding guest expectations and delivering a return on investment.JOB RESPONSIBILITIESIn this role, your key responsibilities will include:Implementing and overseeing service programs to ensure they are executed effectively.Offering immediate feedback to both management and hourly staff regarding service and operational standards.Establishing and maintaining clear accountability for the management team, ensuring consistent oversight throughout the day.Evaluating property performance through both financial and non-financial data, including sales, controllable expenses, guest satisfaction, and team engagement metrics.Managing daily HR tasks to meet the property's needs, such as payroll, hiring, and performance management.Fostering the professional growth of management staff through one-on-one coaching and assignment of challenging projects.Leading recruitment efforts to attract and retain top talent.Regularly updating stakeholders on various aspects of property performance, including financial outcomes, guest satisfaction levels, and team engagement.

CANDIDATE PROFILEThe ideal candidate will excel in:Enhancing guest satisfaction.Building and nurturing a cohesive team.Executing communication and business strategies effectively.Achieving financial and budgetary targets.Proactively handling sales and marketing initiatives.Developing and maintaining facility engineering plans.Managing all hotel departments, such as Food & Beverage, Housekeeping, Front Desk, Engineering, and Finance. QUALIFICATIONSAssociate’s degree in Business Administration, Hotel and Restaurant Management, or a related field from an accredited institution; a Bachelor’s degree is preferred.At least four years of experience in guest services, front desk operations, housekeeping, or a related area (two years if possessing a Bachelor’s degree).Proven ability to implement effective payroll and inventory cost controls.Prior experience as a Hotel General Manager.Experience in food and beverage management.Must pass an extensive background check.

BENEFITSHealth and WellnessHealth insurance available from the first month after your start date.Full-time employees can choose from medical, dental, and vision plans; part-time employees working over 17.5 hours weekly can opt for dental and vision coverage.A range of supplemental insurance options are available to cater to diverse needs.

Additional PerksOn Demand Pay: Access your earnings whenever you need them, 24/7.Pet Insurance: Discounted rates for all employees to cover your furry family members.401k Plan: Start planning for retirement with our company-sponsored plan.Hotel Discounts: Enjoy discounts across our properties as one of the premier perks of our industry.Shoes for Crews: Benefit from a subsidy on workplace footwear.

Employees also enjoy paid time off starting within the first 90 days of employment, along with paid holidays. Those with us for five years or more get additional paid days off for their birthday and work anniversary.