Lead IVR QA Engineer
📋 Role Overview & Responsibilities
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for world’s leading brands Solve complex problems - and learn new skill Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience
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Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
Job Title: Lead IVR QA Engineer
Day-to-Day:Ascendion is looking for a IVR QA Tester for one of the Healthcare services Client located in Tampa, FL.The role requires supporting a claims platform. Below are the required must haves for the role.
Must Haves:Experience as testing engineer with emphasis on IVR, telecommunications and contact center testing.Strong Healthcare experience is recommended with good understanding of Claims, Accumulators, Benefits and MembershipMust have previous IVR and interface testing experience, including skills based routing testing, IVR application familiarity (speech & DTMF systems)Prior experience with Cyara tool. Identify areas for automation and write automation scripts using Cyara or HammerWork closely with project managers to understand project requirements and design conversational AI and IVR solutions that meet project needs.Executing and tracking functionality tests by voice and other methodsConduct testing and troubleshooting of conversational AI and IVR solutions to ensure successful integration with Contact Center systems, Stay up to date with emerging conversational AI and IVR technologies and recommend improvements to existing solutionsContact Center Analysis, Contact Center Systems (IVR, Routing, Reporting, Recording, Speech Analysis)Working Experience in a formal Agile testing methodologies and adherence to good testing practicesStrong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoringProficiency in Test Scenarios, Creating and update IVR Test plans, Test cases, Test data, Executing test cases, Logging & Tracking DefectsAbility to manage multiple workstreams in a fast paced environment.Excellent written and verbal communication skillsExperience with J2EE (Java, Servlets, JSP, EJB, JSF) and Tomcat is good to haveExperience with Cyara
Location: Remote
Salary Range: The salary for this position is between $115,000 - $120,000 annually. Factors which may affect pay within this range may include geography/market, skill, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day accrued each calendar year. The
Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holiday and 1 floating holiday per calendar year] [Ascendion Learning Management System]
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