Customer Service Representative
📋 Role Overview & Responsibilities
This position interacts with customers to provide information in response to inquiries aboutproducts and services and to handle and resolve complaints. Excellent communication abilitiesand data entry skills are essential for candidates. They are confident at troubleshooting andinvestigate if they don’t have enough information to resolve customer complaints. The target isto ensure excellent service standards, respond efficiently to customer inquiries and maintainhigh customer satisfaction.
ResponsibilitiesGenerate sales leads Maintaining solid customer relationships by handling questions and concerns with speed and professionalismResolving customer complaintsManaging database recordsDrafting status reports on customer service issues Identify and assess customers’ needs to achieve satisfactionHandle customer complaints, provide appropriate solutions and alternatives within the time limitsFollow up to ensure resolution
SkillsProven customer support experience or experience as a client service representativeCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively
Job detailsPay$500.00 per weekJob typeFull-time / Part-timeInternshipNumber of openings for this position10+ScheduleWeekend availabilityMonday to Friday10 hour shift
Frequently Asked Questions
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This position is located in Philadelphia, PA with potential relocation and sponsorship assistance depending on candidate qualifications.
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