Digital Marketing Client Account Manager
📋 Role Overview & Responsibilities
Ashworth Strategy: Digital Marketing Client Account Manager
Ashworth Strategy, a rapidly expanding Ecommerce Marketing Agency based in the U.S., is experiencing significant growth. To support this expansion, we are seeking an experienced Digital Marketing Client Account Manager with a specialization in Ecommerce client management.
Position: Full TimeFocus Areas: EcommerceStart: Immediate, Urgent Hire
Responsibilities:Serve as the primary point of contact for mainly Ecommerce clients, guiding them through the development, implementation, execution, and optimization of cross-channel campaigns.Be the account owner as project owner and manager, ensuring that we keep client goals central in mind and drive the project forward in a timely way, staying on track to reach or exceed client's goal.Be the project leader, managing the team to stay on track toward's the client's goal.Make sure to uncover any bottlenecks in getting the ball rolling to the next step in the project.Detail oriented and being the filter to critically analyze what is being passed between the production team and the client.Lead client discussions, manage expectations, and ensure commitment to their success.Develop a deep understanding of the Ecommerce industries.Generate and present detailed reports on account status.Updating Playbooks and SOPs as needed.Attend all team meetings and media buying meetings at 6pm EST (3pm PST) to ensure alignment and collaborative strategy execution.Be available to connect with our Australian team members, accommodating the time difference to maintain effective communication and project synergy.
Requirements:Strong client communication skillsProject Management experienceWork in PST Time ZoneThrives in a fast-paced environment juggling several projects at once.Highly organized and process-oriented.Detail oriented.Enjoys managing projects and a sense of ownership.Proven experience with Shopify and in a marketing agency setting, managing client accounts.Minimum 3 years of experience in Account Management or Client Relations.Familiarity with Social Media, Paid Ads (Google, Facebook, TikTok), and Email/SMS Marketing.BA/BS in Business Administration, Communication, or a relevant field.Strong collaboration skills, superior communication abilities, and a commitment to continuous learning and improvement.Must be flexible with work hours to meet the needs of international team members and client meetings, with availability to transition to a full-time role after the initial 3-month period.
Job Type: Full TimeSalary: $45,000 + Performance Based Bonus
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