Client Support Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa Chicagoland is seeking a Client Support Coordinator in our Schaumburg office location to primarily work with accounts receivable, settlements, and other duties, which may include working with both customers and board members. The Client Support Administrator performs timely duties related to processing account updates, responding to board member inquires, responding to customer inquiries of account status and administrative tasks with onboarding new clients. Additional duties assigned highlight related responsibilities to collections, including attorney communication, invoice processing, and reconciling open requests for the month.

One of the main goals of our company is to keep our team of hardworking professionals happy and motivated. That’s why we are looking for a friendly, enthusiastic business professional who is flexible and committed to working hard. You will work together with our hard-working team delivering unsurpassed management and lifestyle services. You will have the exciting opportunity for growth in a company that has earned The Great Place to Work® seven years in a row and counting. You will also be challenged by the high-energy, fast-paced environment where you will be a key player in providing excellent leadership service to homeowners and Board members. If you want a vital position helping implement & develop business processes, you are well-spoken and have excellent multi-tasking skills, then consider working for us.

Duties and tasks include but are not limited to

Resales/Settlements

Receive and send closing documents for processing by the centralized team and follow up on completion. Point of contact to receive settlement checks and process checks timely. Responding to homeowners/board members/internal customers/supervisor requests in a timely manner. Review and issue homeowner refunds weekly.

Resale Orders/Community Archives

Assist internal customers with understanding the system and answering questions about pending and/or upcoming orders. Assist with questions on delinquent accounts for upcoming resales.

Administrative Support for Onboarding New Clients

Format documents for the onboarding process. Assist in updating utility accounts for onboarding clients. Review documents to scan in required documents. Communicate with new clients during the onboarding process to provide required forms. Set up portal for onboarding clients.

Requirements

High School Diploma or Equivalent. A minimum of two (2) years of administrative experience & collections. Previous experience in community management preferred. Able to read, write, and orally communicate clearly in English. Overtime required as needed. Strong computer abilities are required including but not limited to Microsoft Word, Excel, and Outlook. Must have a clear understanding of how to compose business correspondence. Should have a basic understanding of all general office equipment and etiquette. Excellent organizational, multi-tasking and customer service skills are required. Ability to work effectively in a team environment and be self-motivated and exercise good judgment. Requires basic math skills and an understanding of basic accounting practices and principles. The position also requires managing multiple priorities and problem-solving. Strong attention to detail and organizational skills are required. Must be able to communicate clearly both verbally and written. Discretion is of the utmost importance.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.