Senior Community Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

The Senior Community Manager is responsible for providing the overall supervisor of a portfolio of communities as well as a group of community managers. Along with managing a portfolio, this role is also responsible for overseeing the day to day operations of the Community Manager team to include providing leadership, guidance, and mentorship. This position is responsible for the onboarding and training of new Community Managers. The Senior Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff within the branch office.

Duties include but are not limited to

Community Management

Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures. Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed. Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement. Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, committee charters, procurement procedures, FY operating budget, etc. Review monthly financial reports and ensure management summary is submitted to the association Board of Directors. Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation. Monitor corporate and client delinquency rates and collections process for account portfolio. Attend Board meetings per the management agreement and community events as needed. Prepare Board packages according to established time frames. Ensure Board of Directors is aware of legal actions involving the Association. Maintain unit and contract files relating to the operations of the Association. Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary

Leadership

Assist in overseeing the activities of the one’s team to guarantee each member is performing as necessary according to their job duties and responsibilities as required to ensure our client retention and satisfaction (meeting deadlines/established metrics/deliverables, etc.) and as per each contract provides. Onboarding and training of new Community Managers, and ongoing training of all Community Managers as required. Addressing team questions and concerns in a timely fashion. Assist in ensuring that team members are adhering to all established company policies and procedures. Assist in confirming that team is communicating with internal and external customers appropriately and in a timely fashion. Responsible for reporting to the Community Director, Human Resources, and the Branch President on the performance of the team and individual contributors as needed.

Other

Ad-hoc reporting and/or projects as needed. Other duties as assigned.

Requirements

Qualifications

Three to five years of relevant industry-related experience. Prior experience in new home construction, sales or HOA management required. Prior supervisory experience required. General knowledge of financials, budgeting and accounting practices. Proficient knowledge of Microsoft Office (Word, Excel, Outlook, etc.)Knowledge of conflict resolution techniques at a proficient level. Professional communication skills (phone, interpersonal, written, in-person, verbal, etc.). Self-motivated, proactive, detail oriented, and a team player. Time management, organization, and time-critical prioritization skills required. Professional customer service skills. Ability to communicate respectfully and effectively, both verbally and in writing.

The minimum salary for this role is $75,000.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.