Healthcare Call Center

Aston Carter has an EXCITING new opportunity, in Morrisville, NC, to become a Patient Experience Specialist at a company that has been established for over 20 years. This company strives to provide advanced solutions for patient care through using an all-inclusive management system that improves access, affordability, and adherence for the patient's experience.

Benefits*CSR's looking to grow - they are organically built and promote from withinAbility to be promoted into PES II and PES III after successfully learning additional programs/drugs. This career progression comes with a pay increase of $1 for each additional tier, generally can progress to PES III in approximately 1 year.

Top Skills Details

Customer serviceCustomer careCustomer support

Description

CSR's will be working out of contact center and responsible for fielding inbound calls from customers who own their product (discount prescriptions cards)CSR's will be responsible for providing website navigation support, updating customers' accounts, and providing insight to more affordable medication options specific to each customers' individual caseCSR's interact directly with customers primarily inbound but with some outbound via telephone and computer technologyThe representative is responsible for answering all phone calls within the workday to assist customers (i.e., patients, pharmacists, physicians, sales reps, etc.) with activations and troubleshootingProvide customer service related to company programs to pharmacists, physicians, consumers, and sales representativesUnderstand and use of basic phone etiquette, reporting adverse events and dependability and reliability in regards to reporting to work on time and give sufficient notice of absences known in advance

Additional Skills & Qualifications

Call Center experience of some kind is preferredPharmacy experience is a plus as wellLeadership experience is preferred as they are seeking motivated/drivenResearch and resolving problemsAbility to research issues and explain to a customer

Experience Level

Entry Level

About Aston Carter

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.