Strategy Manager
📋 Role Overview & Responsibilities
Role DescriptionLead cross-functional teams in design of customer experience/journey to deliver compelling, easy to use digital products and services. Lead the business units in turning customer analytics to action by facilitating working sessionsPlan, design, and execute research that seeks to understand user needs, problems, and potential opportunities to enhance their experience. Incorporate insights from Analytics team and research to prioritize user needs, pain points, and investmentsSummarize and articulate finds from research through clear, concise and compelling writing and verbal presentations]Define, build and manage Design Team. Oversee development and growth of capability in designing customer experience within Customer Experience Division and across the enterprise.
QualificationsBA/BS degree required.MBA, or graduate degree in psychology, consumer research, or similar, a plus. 7+ years of professional experience within a customer-focused organization; experience in CX, human-centered design, design thinking, and/or lean startup for experience design and/or new product development required.7+ years within a customer-focused organization; experience in Customer Experience, human-centered design, design thinking, and/or lean startup for experience design and/or new product development required 3+ years people leader experience and building capability on design thinking. Experience in seeding innovation methodologies and mindset in a large organizationProject management experience Proven track record in creating digital products, tactics, and/or programs that improve customer experience across all touchpoints, business units, and technologies.Experience planning and executing testing of concepts Experience with business models, market analysis, trend analysis.
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This position is located in Torrance, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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