Franchise Support Consultant

POSITION OVERVIEW

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix franchises. These Franchisees are our clients, and the Operations Support team supports Franchisees with consulting services focused around driving key metrics and performance in our stores. In this role, you will consult directly with individual owners, managers, and store team members to drive success for our franchises. You will act as a uBreakiFix franchise operations expert and partner with our franchise owners to help assess, measure, and drive their performance.  

Position will cover stores in New Jersey and Pennsylvania.

ESSENTIAL JOB SKILLS/DUTIES

Takes ownership of store performance and franchise success within the consultant's region.  

Builds influential relationships with franchise owners, managers, and technicians to identify and analyze areas of opportunities within the franchise and then develop improvement strategies based on those areas of opportunity.

Focusing on store performance, revenue generation, salesmanship, customer experience, inventory management, compliance, and operational efficiencies.  

Consult, train, mentor, and coach store managers and owners in areas that impact performance and overall effectiveness.

Assess and analyze business needs with recommendations and strategies to enhance knowledge and skill.

Direct support and align resources cross-functionally to help measure, analyze and enhance the performance of the franchisee.

Identify, qualify, and analyze data that illustrates a franchise's performance. 

Partner with franchisees and internal teams to strategize and implement an ongoing business performance plan.  

Run and participate in various meetings and conference calls with a wide range of participants. 

Effectively and efficiently coach others on specific operational techniques.

Adheres to internal standards, policies, and procedures.

Performs other duties as assigned.

SKILLS

Technical skills

Strong Excel, Word, and PowerPoint skills.

Soft/Leadership skills

Proven ability to influence results and work with external stakeholders such as vendors, contractors, or franchisees.  

Presentation/coaching skills.   

Strong leadership, creativity, and analytical skills.   

Ability to multi-task in a fast-paced environment, act with a sense of urgency, and interface with all levels of the organization.   

Contribute positively to the organization, both individually and as part of a team. 

EDUCATION AND EXPERIENCE

Required Education And Experience

Minimum of 2 years’ experience in sales, retail, and/or training is required. 

Preferred Education And Experience

Minimum of 1 year of Management experience is required.   

Bachelor's Degree or equivalent experience in a related field. 

Prior experience or involvement in: sales training, leadership development, customer/client service, or consulting is preferred. 

SUPERVISORY RESPONSIBILITIES

N/A

TRAVEL REQUIREMENTS

Travels: Yes

Percent of time: 70%

Overnight required: Yes

PHYSICAL DEMANDS

If one-third of the time – “seldom” or “occasionally” If one-third to two-thirds of the time or more occasionally to frequently” If more than two-thirds of the time – “constantly”]

Stationary Position - Frequently

Pushing/Pulling/Reaching - Seldom

Climb - N/A

Kneel - Seldom

Grab - Seldom

Bend - Seldom

Lift/carry over - 31- 50 LBS

Vision - Vision acuity to operate vehicle

Hearing - Receive detailed information if spoken to

Be able to travel by plane

WORKING CONDITIONS

Wet or Humid - N/A

Working near or on moving mechanical parts - N/A

Working near or on heavy machinery - N/A

Working in high places - N/A

Exposed to fumes or airborne particles - Seldom

Exposed to toxic or caustic chemicals - Seldom

Frequency of working in outdoor weather conditions - N/A

Work with Electricity - Seldom

Work with explosives - N/A

Work on or near a source of radiation - N/A

Loud noise conditions (above 87dB)- N/A

Other Environmental Factors including weather conditions: N/A

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.