Application Production Support (NetUsage/Data Warehouse)

Job Description

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

The Application Production Support (NetUsage/Data Warehouse) is part of a support team that has operational control of Network Usage, Fraud, Legal Demand and Network Intelligence applications. The candidate will need to be on call (rotation), responding to alarms/alerts and issues from any of the production applications within The Chief Data Office (CDO ).

Key Roles and Responsibilities

Works as a liaison and escalation point for clients and other IT organizations as a subject matter expert across the business and application towers for the business processes they represent. Management, ownership and/or leadership of Critical Business Services (CBS).Proactively utilize tools to analyze E2E Business Transaction Flows across Application Eco-Systems with Business Partners; Business flow Monitoring and Response; Issue Life Cycle Management/Resolution.Root cause analysis and resolution; Partner with COE and Business on Business Case justification; Service Assurance Management, Status and Metrics.Responsible for the uptime and availability of supported applications as well as managing the deployment of application upgrades in the pre-production and/or test or production environment.Application support may include other associated software or hardware components required for the application to work.On call 24X7 in the event of an outage and must be knowledgeable about the specific applications they support. Work closely with COE and Development organizations for any defects, upgrades, or enhancements.Monitor application availability, or end to end application performance and metrics, via a standard tool set and take proactive actions as issues arise. Interface closely with 3rd party vendors as needed.Manage application availability issues, CBS ownership, application productivity, end to end business flowthrough, work user issues associated with customer ordering, provisioning, and service assurance, and help to coordinate integrated problem resolution. Solves non-routine problems by independently applying judgment to established analysis and standard approaches for CBS business issues and transaction flow thru issues.Provides administration of the tools necessary to support the CBSs: supports, tests and configures performance tools.Also support CBS Alarm/Transaction Flow Analysis/Correlation.Oversight of vendor/supplier functions. Identifies areas for improvement and develops action plans to improve CBS and application performance. Oversight of SLAs (Service Level Agreements) and provides input on long range planning. Business Partner liaison and reporting.Participate in the established ITO Problem Management process.

Qualifications

Preferred Bachelors degree in Business, Information Systems, Engineering, Math, or Sciences; Developer nanodegree; or equivalent experience.Requires 3-5 of related experience On call 24X7 in the event of an outage and must be knowledgeable about the specific applications they support.Deep understanding of the CDO Data Warehouse Or Network Usage/Legal Demands application architecture End to EndExperience working with batch jobs/schedules that transverse on Prem to the cloud.Experience with Enterprise Data Technology (EDT) and data warehouses.Requires Advanced understanding of Operating Systems, UNIX, Linux, Shell, Azure, Snowflake, Databricks.Good understanding of application availability, MTTR, MTBF, upgrades in production, ICMS SOX Controls, and working with Change Management and Incident Management AT&T partnersOn-call role (rotation) during weekends and holidays.Requires On-site presence (1-5 days a month) in one of the listed locations.

Our Application Production Support (NetUsage/Data Warehouse) earns between $106,100 - $178,200.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us? Apply now!

Weekly Hours

40

Time Type

Regular

Location

Alpharetta, Georgia

Salary Range

$106,100.00 - $178,200.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.