Customer Service Associate (140208)

Our client, a well-known product consumer company, is seeking a dynamic Customer Service Specialist to join their team remotely! The chosen candidate will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a candidate who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business.

Salary/Hourly Rate

$20 – $22/hr DOE

Position Overview

They are looking for a Customer Service Specialist who has excellent phone manner, good “phone voice” and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask. The Customer Service Specialist must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.

Responsibilities Of The Customer Service Associate

Provide superior customer service by assisting customers with heavy telephone and e-mail Respond to customer inquiries within set deadlines Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home Organize & prioritize all incoming cases while keeping a level head and positive attitude To establish and maintain a good relationship with customers through open and interactive communication Follow communication procedures, guidelines, and policies Ask for any refreshment training to his/her supervisor if needed Creation of daily, weekly, monthly performance reports and analysis as requested

Qualifications For The Customer Service Associate

1 to 2+ years of Customer Service experience, or a related field involving heavy phone call volume Good verbal communication, interpersonal and listening skills Ability to focus and maintain composure in all situations and when there is high call volume Good organizational skills and decision-making capabilities Resourcefulness and problem-solving skills STRONG knowledge of Zendesk, Salesforce, and CRM systems is a must

Education Requirements

Bachelors degree is preferred, but is not required

Benefits

Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Position ID: 140208