Customer Service Representative (Bilingual-French) (140418)
📋 Role Overview & Responsibilities
Our client, is a world leading luxury retailer that is currently seeking a Bilingual French Customer Service Representative to join their growing team. This is an opportunity to join a thriving global luxury group with endless possibilities to learn and growth.
Salary/Hourly Rate
$18 – $20/hr
Position Overview
The Bilingual French Customer Service Representative will be responsible for providing exceptional customer service to support the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. The Customer Service Representative will serve as a single point of contact for customer account interaction and discrepancy resolution.
Responsibilities Of The Customer Service Representative
Log customer interactions in CRM system Answer inbound calls in a professional manner and troubleshooting issues as needed Implement and enhance customer service-related procedures, processes, and systems Allocate inventory in a timely manner Maintain up to date knowledge on product specifications Act as a product and industry expert in order to best serve clientele
Qualifications For The Customer Service Representative
Experience working with corporate customer service Experience using Microsoft suite platforms Strong written and verbal communication skills Familiarity with CRM systems and practices
Education Requirements
High School diploma or GED is required Bachelor’s degree is preferred
Benefits
Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 140418
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