Client Onsite Engineer
📋 Role Overview & Responsibilities
Founded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional Client experiences through the sale and delivery of Intelligent Technology Solutions as a Service.
Headquartered in New York, NY, and with offices around the globe, ATSG is a global leader in transformational technology solutions as a service for today’s digital enterprise. Through ATSG’s service portfolio of secure Digital Infrastructure, Digital Workplace, Collaboration, and Customer Experience offerings, ATSG provides Intelligent IT leveraging its comprehensive Ai² automation platform. We offer these services with an array of commercial and technological choices for our clients, ranging from traditional project-based and support services, to complete consumption-based managed services models, inclusive of Private, Public, and/or Hybrid cloud-based alternatives.
Job Description
ATSG is looking for a Client Onsite Engineer to provide desktop support for our client in Atlanta, GA.
This Role is Tailor-Made for You Because: You are committed to end-user satisfaction and technical/operational stability throughout the organization by managing client systems and technologies in supporting the computing needs of the organization. You’re also resourceful and collaborative with excellent communication/customer service skills. A sense of humor is a plus!
A Day in the Life:The typical day is… atypical. You might be:Providing Level 2 support to our client base (Corp/Distribution Center) using our ticketing system (Zendesk)Helping to identify and proactively solve problemsEnsuring all pending support tickets are addressed or escalated as necessaryUser account management functions such as password resets, and accessing account login problemsHardware SupportInvestigate hardware-related issues, such as malfunctioning keyboards, mice, monitors, or printersSupport various meetings/company events with audio-visual needs, including set up and in-meeting support
Additional responsibilities – May be required:Manage and maintain computer hardware inventory at assigned location Collaborate with other IT team members to resolve complex issues or implement IT projects Document all support activities, including issue descriptions, resolutions, and any equipment changes Troubleshoot network connectivity problems, both wired and wireless Maintaining inventory for handheld devices such as Windows CE or Android RF scanners
The consistent thread is that you’ll be working with an amazing team of women and men who share your passion for excellence.
To Land This Role:Strong working knowledge of client technologies, such as:Windows 10, Mac OSXMobile Device iOS and ManagementMicrosoft Office Suite, including MS TeamsLAN/Wireless LAN and various communication technologiesActive Directory Provide Executive Level support when needed (Windows/Mac)Familiarity using a purchasing system such as SAPExcellent task and time-management skillsVery strong analytical approach to problem solving and solution developmentFlexibility and ability to work autonomously and as part of a team environment Ability to work in a fast-paced environment
Role Characteristics:Strong understanding of customer needs and satisfactionResults-oriented troubleshooting and commitment to excellenceMust be able to work closely with other skill teams and Lines of Business to understand requirements and deliver appropriate solutionAbility to communication effectively, both verbal and writtenExcellent interpersonal skills and willingness to embrace our culture Self-sufficiency with the ability to ask questions and request help when neededAdept at working in a fast pace, dynamic environment
Experience/ Education:2+ years of experience with an emphasis on client support or similar roleProficiency in hardware troubleshooting and repairCustomer-oriented approach and ability to provide exceptional customer serviceRelevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plusBachelor Degree in Computer Science or Information System or equivalent desirable degree are a plus
Location Requirements:5 days a weekTuesday – Friday 11:00am to 7:30pmSaturday - 9:00am to 5:30pmfor Overtime with occasional After-Hours Support
Working Conditions:works on Operations floordemands may include lifting and moving computer equipment (50 lbs)
ATSG is an equal opportunity employer.
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Atlanta, GA with potential relocation and sponsorship assistance depending on candidate qualifications.
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