Senior Coordinator, GPAC Patron Services

The Gogue Performing Arts Center at Auburn University is excited to begin the search for a Senior Coordinator of GPAC Patron Services! This position assists in the daily functions of the Front-of-House and Box Office operations ensuring a world-class experience for all patrons. Reporting to the Patron Services Manager, the position serves as the lead House Manager, assists with overseeing and scheduling Patron Service employees, and coordinates ticket fulfillment processing to include seat assignments, CRM payment processing, customer service best practices, reporting, and cash management accounting for all cash, check, and credit card transactions.

Why Should YOU Choose Auburn University?Auburn University was named a “Best in Alabama” employer by Forbes! Our employee longevity speaks for itself, with employees staying an average of ten years.Competitive state benefits including retirement plan vesting at 10 years of service, generous leave accrual, and parental leave opportunity.Auburn University tuition assistance for yourself and your dependents. Employees can take 15 hours of classes for free, and dependents receive a 50% tuition waiver.

It’s a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!

Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.

Essential FunctionsCoordinates ticket fulfillment processing to include seat assignments, CRM payment processing, customer service best practices, reporting, and cash management accounting for all cash, check, credit card, and voucher transactions complying with University guidelines and policies. May serve as Box Office lead for performances and events based on assigned schedule.Provides customer service to patrons in person, by telephone and e-mail. Presents opportunities for special offers, performances/events, and services. Delivers positive and accurate information and assistance in response to inquiries. Listens to and resolves patron issues in a polite, friendly, and helpful manner. Professionally represents the University to all who visit the Box Office and Front of House.Provides assistance with CRM ticketing and point-of-sale software and hardware functionality and maintenance, event and series implementation and scaling, patron data analysis and reporting ticket sales, collections, and all other Box Office responsibilities associated with CRM ticketing software and hardware.Serves as the lead House Manager for performances and events ensuring venues are clean, orderly, and safe before, during, and after each performance/event. Working with the stage manager, determines when the house is ready to open to the audience. Co-manages the training of ushers ensuring they are familiar with the venues, routes of egress, and all safety procedures.Assists in the instruction and training of box office and front of house personnel in customer service, ticket order processing, ushering, house management, and other Front of House positions.Assists in house manager and usher training to ensure familiarity with venue layouts and basic safety procedures.

Minimum Qualifications

Senior Coordinator

Bachelor’s degree in Theatre, Theatre Management, Arts Administration, Business Administration, Sports Management, or a related field plus 2 years of experience in sales and service by phone, in-person, and online. Front of House and/or lobby experience as a house manager, lead usher, and/or usher for performances and/or events in theatres, arenas, and/or stadiums. Experience working with CRM ticketing software in sales, service, and financial reporting.ORHigh school diploma or equivalent plus 6 years of experience in sales and service by phone, in-person, and online. Front of House and/or lobby experience as a house manager, lead usher, and/or usher for performances and/or events in theatres, arenas, and/or stadiums. Experience working with CRM ticketing software in sales, service, and financial reporting.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.