Supervisor-Field Service Administrators

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

https://vimeo.com/391578629/5ba31cc5e9

TRAVEL EXPECTED IS 25-30% WITHIN WA, ID & CO*

Job Purpose

Responsible for leading a team of Field Service Administrator teams (Onsite or Roving) or a team of Field Service Client Administrator teams (Onsite or Roving) and delivering against Customer Management, Employee Management and Business Management objectives.

Responsibilities

Customer Management

Travel and visit customers and associates to ensure customer satisfaction regarding administrators.Ensure contract requirements for service administration are met.Act as a Central point of contact for assigned customers.

Employee Relationship Management

Provide Area Leadership to assigned Associates.Hire and develop direct reportsApprove timesheets, time off requests, expense reportsBuild and maintain professional rapport with team.Ensure the technical performance of their team(s) utilizing training courses, in person training, etc.Run and analyze reports to direct associates’ efforts in servicing the customer.Develop schedule of service for each associate.Act as subject matter expert for required products and be able to train assigned associates as needed.

Business Management

Area Asset management (Truck Inventory, Company car, Laptops, .)Monitor field service client administrators and ensure that associates are meeting expectations.Analyze and reduce operating costs.Lead team to meet and exceed company objectivesMonitor and adhere to department budget, including overtime budgetOther Duties

Assist peers with supervision of associates during periods of time off and other coverage.

Performs other duties as assigned.

Knowledge, Skills And Abilities

Customer Relationship and Account Management SkillsBudget adherence and management skillsEmployee Development and Performance Management SkillsProblem Solving skillsExcellent oral and written communication & presentation skillsAbility to communicate with co-workers and business contacts in a courteous and professional manner.Ability to develop ongoing rapport with clients and consumers and obtain relevant informationAbility to work under pressure, to meet deadlines, to deal positively with rejection and conflicts as well as negative feelings of products.Strong relationship management skillsProven ability to manage multiple projects at a time while paying strict attention to detailHigh degree of problem solving, conflict resolutions and negotiation skills for both external and internal customersDemonstrated ability to communicate, present and influence effectively at all levels of the organization, including executive and C-levelComputing and Business Tool experience (Word, Excel, Power point, and Etc...)Strong data/information analysis and integration skills.Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environmentAbility to effectively manage time and information with minimal supervision.Excellent organizational and time management abilitiesAbility to identify, prioritize and respond to multiple and conflicting tasks.Ability to quickly adapt to changeGood driver recordAbility to travelKnowledge of computer, telephony, and networking skills

Minimum Qualifications

High School Diploma or equivalentMinimum of two years of Leadership ExperienceMinimum of two years of Correctional ExperienceProficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology

Preferred Qualifications

Bachelor’s degree in Business, Management or related field or equivalent experience2 or more years of supervisor experienceRelevant work experience in a technology or telecommunications industry (preferred)Experience working on or part of a client relations team

Physical Requirements

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping, and manipulating tools, typing, using peripheral computer tools.

Salary and Benefits

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

$59,514-67,845/year (depending upon experience)Health Insurance401(k)DisabilityLife InsurancePaid Time OffVoluntary Benefits

Aventiv Privacy Policy

www.aventiv.com/privacy

Equal Employment Policy

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.