Product Manager, Digital Experience - Hybrid Miami, Florida
📋 Role Overview & Responsibilities
We are a "household name" and one of the largest operator's of fast-food restaurants in the World worth well over $40 Billion. We own and operate thousands of restaurants in hundreds of countries, and are now growing our e-commerce / direct to consumer brand.
Hybrid - Miami, Florida - 4 days per week in the office ! ! !
We are seeking a results-oriented Senior Product Manager - Digital Experience, with a strong go-to-market experience and sound business acumen, to lead our efforts to transform our in-restaurant experience, Kiosks, digital shelving, our Order-ready screens, and digital Drive-Thru's. . . Worldwide!
You possess proven success in identifying growth opportunities utilizing strategic positioning of many different products, and then communicating the value proposition through campaigns and integrated marketing programs.
As a Product Manager, you will collaborate closely with our cross-functional teams, including engineering, design, marketing, and operations, alongside our technology providers and franchisees, to ensure the overall success of our initiatives across various digital channels.
The Product Manager is an analytical team player with several years of product, development and implementation experience, who will be responsible for leading a Team of super-high performing individuals who own the entire product lifecycle from strategy to evaluation.
You will also work cross-functionally with sales, marketing, and customer success to complete product roadmaps and discover/implement new opportunities across various digital channels. .
What is your mission:Concept, develop and implement business models, maintaining a digital roadmap and analyzing competitive landscapesYou will mentor the team from ideation to execution while translating between technical and business requirements helping them achieve both individual & team objectivesProven ability in managing/leading the development and product teamsDevelop and monitor data-driven analyticsDevelop a comprehensive customer experience strategy that improves guest and team member experience for at-restaurant experiencesLead cross-functional teams, including Operations, Restaurant Technology, Engineering, and MarketingYou will lead build, buy, partner technology decisions managing technology providers and delivering mission-critical solutions on a predictable timelineManage franchisee committees, building relationships with franchisees and gathering valuable input on digital projects providing updates to senior leadership, including our Brand President, and our franchise advisory board
What do you need to be successful as a Product Manager:Bachelor's degree or equivalent 5+ years of experience in Product Management & Development, preferably in the restaurant or technology industry.Ability to work in technically complex, aggressive-timeframes, high-pressure circumstances along with excellent problem solving skills, communication, organizational and interpersonal skills.Proven experience as a Product Manager, with at least 5+ years of product management experience,Ability to gather insights from data; SQL, Tableau or Looker experienceVendor management, including selection and contract negotiationsExperience working with digital platforms, such as Kiosks or Point of SalesAbility to operate effectively in both tactical and strategic capacitiesKnowledge of restaurant operations and franchise systemsSuper strong written and collaboration skills
What's in it for you:Excellent Salary, 140K + 35% Bonus, = $189K 1st year ! Amazing BenefitsGreat Work-Life BalanceA Company with a great cultureThe opportunity to be an essential part of an app used by millions of people daily
This is an opportunity where you can come in and work with some brilliant engineers. Most importantly we offer stability a ton of room for growth within our organization
. . . Plus we are located in Miami Florida!
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