Supervisor, Customer Service

Join us for an exciting career with the leading provider of supplemental benefits!

Our Promise

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

We are seeking a motivated remote Call Center Professional who can coach and motivate call center representatives as they field calls from our members and providers. The call center supervisor will hire remote employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities, inspiration, and support. This role will also be responsible for managing the remote day-to-day service level goals, meeting client expectations, and auditing the team to ensure employees are meeting expectations, while enforcing company policies and procedures.

Essential Job Functions

Maintain production levels and quality goals.Work independently and possess problem solving goals with focus on detail.Establish and maintain effective working relationships in a team environment.Absorb and apply new and changing information.Manage personal stress; the ability to remain calm and controlled in stressful situations.Reporting and analyzing daily, weekly, and monthly performance results to the department Manager.Drive continuous improvement through mentoring and coaching.Implement service strategies for internal and external customers to maximize the customer experience.

Requirements

High school diploma or equivalent required, Bachelor’s Degree preferredA minimum of 2 years in a Call Center leadership positionAbility to demonstrate leadership by coaching and mentoring associates to develop their skill sets to advanced levels with the call center environment.Proficient computer skills including MS Office (Word, Excel, PowerPoint, Access, and Outlook) requiredMust have 10-key proficiency and the ability to type 30 WPMStrong listening and interpersonal skills requiredExcellent verbal and written communication skills.Must be highly organized, detail oriented and a self-starter with strong analytical skills and the ability to multi-taskMust be able to maintain a high level of confidentiality.Must be able to provide excellent customer service to internal/external customersExperience within insurance or healthcare organizations preferred People management and analytical project/project leadership experience required Strong analytical, decision-making, planning and people/project management skills Successful track record of management and process improvement. Proficiency with analytics platforms and tools with the ability to teach these skills and an interest in expanding knowledge.Performs both business and data analysis to develop or improve Business Intelligence solutions Experience leading requirements and analysis sessions across multiple projects and topics Excellent listening, communication (verbal and written), influencing, and presentation skills

FLSA Status: Exempt

Hourly Range: $55,790 - $87,230

How To Stay Safe

Avesis is aware of fraudulent activity by individuals falsely representing themselves as Avesis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.

Avesis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avesis recruiters will come from a verified email address ending in @Avesis.com.

We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to ITsupport@Avesis.com.

To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avesis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

We Offer

Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.Competitive compensation package.Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.Life and disability insurance.A great 401(k) with company match.Tuition assistance, paid parental leave and backup family care.Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.Employee Resource Groups that advocate for inclusion and diversity in all that we do.Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Equal Employment Opportunity

At Avēsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avēsis, where We See You!