CoE Support Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/.

Position: CoE Support Engineer

Qualifications: Experience providing customer support

Location: Lake Forest, CA – Hybrid

Employment type: Full-time regular (flexible working options available)

AVEVA™, a global leader in digital transformation, is seeking a highly motivated Centre of Excellence Support Engineer to join our team. We develop connected technologies that redefine industries, transform cities, and enhance lives across more than 100 countries. Our solutions, from simple switches to intricate operational systems, optimize our customers' operations management and automation. Join us in delivering solutions that ensure 'Life Is On' - everywhere, for everyone, at every moment.

At AVEVA, we believe that our people's greatness shapes our excellence.

As a CoE Support Engineer, your role will be to

Ensure the reliability and performance of client applications while addressing any potential technical issues.Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.Collaborate effectively with our global R&D Solution team to manage issue escalations.Develop and recommend corrective measures for technical application issues identified in the field or in-house.Solve technical problems from end customers, application engineers, and engineering teams.Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

Essential Qualifications

Bachelor’s degree in electrical engineering, Power Systems, Computer Science, or equivalentManufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects.Technical expertise in HMI or SCADA troubleshooting.Proficiency in software and database troubleshooting, diagnosis, and problem-solving.Experience with SQL Database querying and programming.Exceptional interpersonal skills and team-oriented mentality.Self-motivated, proactive, and customer-focused with a positive attitude.Ability to learn quickly and be inquisitive.Excellent written and oral communication skills.Comfortable working in a fast-paced, dynamic environment.Capability to interact effectively with people from diverse technical backgrounds.Availability for occasional travel to various customer sites regionally and worldwide.

Desirable Qualifications

Proficiency in VB.NET, C#, HTML5 codingExperience with Angular, JavaScript, C#, ASP.NET, and .NET COREFamiliarity with AVEVA products, especially System Platform, Historian, and InTouchBasic understanding of control systems and PLC

We celebrate and reward employees for being straightforward, open, passionate, and challenging the status quo. We prioritize diversity and inclusion, welcoming all individuals and fostering an inclusive culture. If you have a passion for success — on the job and beyond — we would love to hear from you. Experience what it's like to work for AVEVA.

Salary Range

$69,900.00 - $151,400.00

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

USA Benefits: Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at recruitingaccommodations@aveva.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.