Customer Service Representative
📋 Role Overview & Responsibilities
Avient Corporation Provides Specialized And Sustainable Material Solutions That Transform Customer Challenges Into Opportunities, Bringing New Products To Life For a Better World. Examples Include
Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine and other perishable goods through high-performance materials Light-weighting solutions that replace heavier traditional materials which can improve fuel efficiency in all modes of transportation Breakthrough technologies that minimize wastewater and improve the recyclability of materials and packaging across a spectrum of end uses Avient employs approximately 8,400 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com.
Why Avient
At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE (Harnessing Young Professionals), Pride at Avient and Embrace to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.
At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions in hiring, promotion, development, compensation and advancement are based upon non-discriminatory factors such as, for example, qualifications, abilities, experience, and performance.
General Summary
The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information, and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. The CSR must be aware of Lean Six Sigma principles and initiatives and must take responsibility and use sound judgement in decision making and problem solving. As representatives of Avient Corporation, individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential. Work is done autonomously on a day-to-day basis and requires five years experience.
Essential Duties & Responsibilities
Provides customer focused service to assigned accounts.
Responds to and manage customer orders from order entry to delivery and invoicing.
Understands and communicate the value of our products and services.
Understands customers' products, services, business operations and needs.
Communicates effectively over the phone and electronically.
Uses a variety of systems to enter and complete transactions.
Accomplishes work within set timeframes.
Key inside contact for specific customer/seller base.
Process incoming orders, confirm pricing and availability of product.
Advise customers of order status.
Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
Timely and accurate administration of sales orders, customer complaints, material returns and credits.
Answer price and availability questions.
Respond to customer literature requests for MSDS, Certifications, etc.
Follow all applicable ISO procedures.
Use system reports and inquiries to drive activities that ensure superior customer service.
Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
Process new customer/update requests.
Provide market or account intelligence gained through customer contact.
Participate in customer calls and visits with sellers.
Proactive communication with product supply reps and shipping department of any order changes customer initiates.
Work with seller and PSRs to reduce aged inventory.
Scope
Personnel: Individual contributor. Budget: None. Sales Revenue: Territory specific.
Competencies
Leader of Self - Instills Trust
Talented
Leader of Self - Action Oriented
Talented
Leader of Self - Collaborates
Talented
Leader of Self - Customer Focus
Talented
Leader of Self - Situational Adaptability
Talented
Leader of Self - Being Resilient
Talented
Leader of Self - Demonstrates Self-Awareness
Talented
Leader of Self - Communicates Effectively
Talented
Education
High School Diploma or GED
Completed
Experience
Sales & Customer Service - Customer Service
3 Years
Skills And Certifications
Personal Skills - Stress Management
Intermediate
Personal Skills - Attention to Detail
Intermediate
Personal Skills - Self Motivated
Intermediate
Personal Skills - Analytical Skills
Intermediate
Personal Skills - Time/Priority Management
Intermediate
Software Skills - Microsoft Outlook
Intermediate
Software Skills - Microsoft Word
Intermediate
Software Skills - Microsoft Excel
Intermediate
Personal Skills - Ability to Multitask
Intermediate
Software Skills - SAP
Intermediate
Personal Skills - Work on a Team
Intermediate
Personal Skills - Conflict Resolution Skills
Intermediate
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in West Chicago, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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