Front Desk Coordinator
📋 Role Overview & Responsibilities
Description
Evergreen Village Prescott is looking to add an exceptional, responsible RECEPTIONIST to our Front Desk team at of our beautiful community in Prescott, AZ. This position would be full-time Tuesday to Saturday 8:30am to 5:00pm.
The Receptionist is responsible for facilitating resident and guest enjoyment by providing information and assistance in response to a wide variety of requests.We are searching for an outstanding individuals with excellent customer service skills.. This vibrant receptionist position will be for someone who is focused on customer service and one who truly enjoys interacting with seniors.
Essential Duties
Answering Phones in a professional and pleasant mannerTaking messages and relaying them to appropriate partiesProblem solving & finding solutions to the needs of the communityEntering work orders into the maintenance management systemMonitoring lobby for visitor complianceEnsuring the lobby is in a presentable and welcoming condition. Greeting all regular and new visitorsCreating and distributing community wide communications as directedMaintaining Resident/employee phone listArranging and coordinating transportation for residentsAssist residents with room service ordersWelcoming all guests, identifying the purpose of their visit and directing them appropriatelyTake inquiry calls and secure essential information when sales team is unavailable.Assisting during the new move-in processCreating flyers and invitations for the activities departmentOrganizing/Scheduling appointments/meetingsAssisting business office with accounts receivable and accounts payableAssist other departments as needed to ensure the best experience for residents possible
Qualifications
Skills required
The ideal candidate is able to start immediately or within a two week period.
Highly Customer Service OrientedProblem Solver, must be able to independently think through issues to find a solutionExcellent communication skillsProfessional but approachable personalityAbility to build relationships with residents, visitors, and staffTeam PlayerExperience in Senior Living or at minimum excitement to work with seniorsAbility to multitask and prioritizeEfficient with Google and Microsoft OfficeAbility to learn proprietary softwareFamiliarity with phone switchboardAbility to relay accurate information in a timely and appropriate mannerUnderstanding of ConfidentialityWillingness and ability to obtain an Arizona Fingerprint Clearance Card
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Prescott, AZ with potential relocation and sponsorship assistance depending on candidate qualifications.
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