Technical Account Manager II, NYPD Drone (Onsite)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We are seeking an eager Axon Drone Product Owner for the NYPD to join a growing team in New York City. The Candidate will be responsible for owning all Axon Drone related hardware and software support; monitoring, troubleshooting, managing escalations and feature delivery; requirements gathering, documenting user workflows, utilization of Product Board, prioritizing with NYPD stakeholders, communicating with Axon Product Managers, performing User Acceptance Testing, training and releasing to NYPD production environment.

What You’ll Do

Location: Onsite at 1 Police Plaza or other NYPD facilities

Reports to: NYPD Program Director

Direct Reports: 0

Manages all aspects of Drone for NYPD and related stakeholders Coordinates with NYPD stakeholders to create deployment schedules Works with NYPD Training and ITB to identify hardware and resource needs Owns NYPD Drone supply chain Owns configuration and testing of all Drone hardware Manages Drone hardware inventory Go onsite to NYPD facilities to survey, test, and install Drone hardware Create workflows and support documentation for NYPD Axon Drone support Manage and deploy firmware updates Troubleshoot Level 2 Drone issues Owns NYPD Drone UAT testing Troubleshoots and documents daily issues Creates Jira tickets for encountered bugs Communicates issue status to NYPD stakeholders Owns collaboration between all Axon Product Teams and NYPD stakeholders Manages comprehensive delivery of Axon Drone feature requests Facilitate NYPD feature meetings and feature prioritization Document all NYPD feature requirements Update Jira to facilitate Feature Requests Manage voice of customer between Product Managers and NYPD Stakeholders

What You Bring

Minimum Education: Bachelor's degree Ability to pass Criminal Justice Information Services (CJIS) Level 4 and Background Check Proficiency with Microsoft Office 365 Ability to learn new software quickly Strong communications and interpersonal skills Ability to work quickly and accurately while adhering to written instructions as outlined for assembly and testing Must adhere to strict deployment timelines Comfortable working at a fast pace on projects that require repetition Experience working at a client site or on customer facing projects Must work well with fellow team members and onsite customer Ability to multitask, balancing multiple projects per day Must dispose of all equipment packing material on a regular basis Comfortable working with Windows computer hardware and software Ability to lift and move boxes up to 40lbs throughout the shift Ability to assemble deployment-ready products following exact work instructions using simple hand tools with zero defects and professional finish Experience with Drone technology

Benefits That Benefit You

Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 75,000 in the lowest geographic market and USD 125,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.