Executive Administrative Assistant

Position Title: Executive Assistant (Front Desk)

We are looking for an Executive Assistant to join our team and provide administrative, operational, and client care support.

MISSIONYou are a superstar at caring for clients & you have an affinity for organization and order. The idea of a feel-good aesthetics studio excites you, and you love nothing more than to be a part of a positive & uplifting community. You are computer savvy and a fast learner. You are professional and great at communicating over the phone, email, and text!

OUTCOMESGrow revenue to $15,000 per month by the 6-month markGet 250 5-star reviews on Google business page by yearendConvert 75% of phone calls and inquiries into booked appointments

ACTIVITIESCheck out, appointment scheduling, customer service, phone callsRespond to missed calls/voicemailsAnswer text messages, emails, Instagram messagesMake sure consent forms are signedSend reminders to clients via text/email to fill out their consent forms (if they haven’t already)Educate clients on aftercare instructionsMaintain high level of client satisfactionChecking inventory and restocking studioOrder suppliesMaintain studio organization and cleanlinessDeep cleaning protocol at the end of every day (replenish bathroom, take out trash weekly)Help studio adhere to NYC tattoo shop guidelinesOpen/close shopOrder business cards, menus, etc.Edit and upload Before & After photosFilm and upload behind-the-scene stories anytime you’re in the officeUpdate Google pageSupport in writing SEO-optimized blog posts

WHO YOU AREWarm & Inviting Personality - You are hospitality-driven and customer-centric. You can help our clients know they are welcomed and taken care of the moment they walk in the door.Social media & Tech savvy - You enjoy content creation and/or are eager to learn social media optimization.Team Player - You are honest & dependable. You feel comfortable reaching out to peers for help, or help them when needed. We are a small but mighty team so you must be able to bring positive energy to our working environment.Proactive - You act without being told what to do. You see what could be better and can bring new ideas to the company. You find the answers or solutions to challenges that arise.Intelligence - You are a fast learner. You demonstrate the ability to quickly and proficiently understand and absorb new information.Professional - You thrive in a growth-minded setting and possess great written and verbal communication skills.Flexibility/adaptability - You adjust quickly to changing priorities and conditions. You cope effectively with complexity and change.Enthusiasm - You have passion and excitement about work and you have a can-do attitude.Calm under pressure - You maintain stable performance under pressure or stress.Attention to detail - You don't let important details slip through the cracks.Communication - You are great at communicating over the phone, email, and text!

Passion for beauty, self care and wellness a huge PLUS.Customer service/hospitality/retail experience 1+ yearExperience in sales a plusBilingual in Spanish a plus

Compensation & Hours:$19-26/hour (depending on experience)Part-Time or Full-TimeBonus pay for hitting sales goalsMinimum 2 days a week (must be available to work Saturdays)

Who We Are:✨ Babyface Brows is quickly becoming THE go-to Brow Bar in Brooklyn. Our mission is to make brow shaping a stress-free experience and to create a fun, uplifting space for transformation to happen. We specialize in low-maintenance Brow & Skin services with a balanced & holistic approach. Our headquarter is located in Brooklyn, NY.

Benefits:→ Growth opportunities→ Lively atmosphere→ Employee discounts→ Training provided

Our Core Values: Empowerment, Positivity & Professionalism

We are open Tuesday-Friday 11am-7pm and Saturday 10am-7pm

Please submit your cover letter & resume to: anna@babyfacebrows.com