Solution Architect

Bailiwick Services, LLC specializes in providing strategic Information Technology solutions for its clients throughout the USA and Canada. Since our founding in 1995, Bailiwick has continually grown its client, partner and project base such that it provides strategic value-driven IT solutions that allow our customers to achieve a high return on every dollar they invest, realize greater operational efficiency and simply, succeed. Top companies nationwide entrust Bailiwick to deliver on their IT initiatives. The clients with whom we partner understand that integrity, passion and vision are the values Bailiwick employees personify to guarantee the success of our IT deployment services. Please visit our website for further information at www.bailiwick.com.

Bailiwick seeks an experienced, passionate and strategic Solution Architect to contribute to our ongoing success and growth.

The Solution Architect is responsible for developing frameworks, tools, methods and solutions to advance and support business practice area growth within Bailiwick. This individual is recognized as the subject matter expert both internally and with customers developing complex technical solutions as part of an overall solution framework and engagement team. This role will translate client needs into specific technical requirements that are agreed upon contractually and with the line of business members ultimately responsible for operating them. This position does require travel up to 35% of the time throughout US and Canada.

Primary Duties and Responsibilities:Pre-Sales and Customer Relationship Development including assisting account executives in the solution development and opportunity discovery process with customers & prospects; providing “translation” of customer insights, needs and strategies to the internal team; developing tools, methods and requirements to accurately assess risk, value and architectural direction of opportunities and engagements; developing blueprint technical solutions in both pre-sales and post-sales initiatives; assembling costing information and quotes for technical solutions designed from internal business unit managers and/or external parties; assisting sales account executives with new customer acquisition, retention & growth, presentations & negotiations; and participating in customer discovery meetings as needed.

Financial Management including creating technical and services solutions that are market competitive and targeting specific client needs; soliciting cost estimates from internal business units and/or external parties and validating estimates to ensure market acceptable pricing for services; achieving acceptable net margins on total book of business; developing financial models with focus on the customer’s requirements and how Bailiwick will execute and operationalize it; creating/maintaining vendor relationships to stay abreast of technology and create a competitive advantage; and working to meet departmental budget and margin goals.

Proposal Generation including timely completion of all assigned proposals according to the defined RFP/solution due date; assembling proposal and financial model cost input information from internal business units; and documenting financial and scope assumptions, deliverables and customer responsibilities associated with the cohesive solution for the customer.

Project Engineering including communicating complex and technical information in a clear and concise manner, providing customer insights around technical solutions to Bailiwick Engineering and Sales leadership and displaying extensive knowledge of the service suite capabilities Bailiwick offers.

Qualifications and Experience Required:Bachelor’s degree or equivalent related experience within a relevant fieldMinimum 5 years successful IT Services-related experience, emphasizing and understanding of LAN/WAN, Wireless, IT Equipment Install, Digital Transformation, Loss Prevnetion type of environmentsBroad industry experience which enables ability to demonstrate Bailiwick’s fit in serving customers across financial, retail, logistics and restaurant industries Experience working with manufacturers/suppliers of the hardware solutions we deploy/sellProven track record of closing new business and maintaining current accountsPrevious experience in, success at and proven ability presenting to a variety of audiences including executives and technical resourcesIntermediate to Advanced skills in PowerPoint, Word and Excel, including advanced formula creationExceptional written and verbal communication skillsAbility to operate in a fast-paced and creative environment Strong strategic thinking and negotiation skills Superior ethics and integrity in all business dealingsDemonstrated ability to be flexible and adaptable Ability to accurately track, troubleshoot and problem solveUrgency to meet aggressive and changing deadlines, both internally and externallyComfortable with unpredictable workloads and travelAbility to manage one’s own time effectivelyPrevious experience related to IT deployment initiatives, remodel/construction, physical layer or other related field is a plus

Proud to be recognized as one of the Top Workplaces in Minnesota from 2015 - 2023. Bailiwick maintains a spirited, continuously evolving organization of talented, passionate people who seek professional growth, a rewarding career and an environment where there is a deep commitment to each other and our combined success. In addition to a great work environment Bailiwick offers a comprehensive compensation and benefits package including competitive pay; health, dental, vision, life and disability insurance along with a 401k retirement plan; paid vacation and a flexible and semi-casual work environment.