Manager, Technical Product Management (People Performance Systems)

ABOUT US Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 1% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. WHAT YOU'LL DO You will, as the Product Owner - Manager, be responsible for envisioning, implementation and adoption of a set of features/functionality related to our internal Professional Development and Performance system (starting with our general consulting population). This role represents the “voice of the customer”, maintaining and prioritizing the product backlog to ensure that the team is working on tasks that maximize business value and deliver the most necessary fixes and functionality to all customers.

Product Planning & Stakeholder Engagement (50%)• You will distill high level roadmap set by Product Manager into a clear and actionable sequence of work• You will ensure continuous communication with key firm and technology stakeholders to ensure alignment with roadmap and make right business decisions in the face of rapidly changing conditions and priorities• You will research and define the customer segments served by the product(s). Develop a deep understanding of customer goals and the value customers derive from the product(s), as well as future opportunities.• You will measure customer value/business outcomes through pilots, surveys, sprint reviews, KPI metrics, etc to ensure product fulfills vision and rapidly change roadmap to match evolving needs• You will create and execute end user communication, marketing, and training strategy, rapidly adapting based on feedback• You will work closely with other Product Owners across TSG to drive synergies in our products, with the goal of reducing friction for end users Product Delivery (40%)• You will motivate and inspire product teams by conveying the product vision and helping the team understand the business purpose• You will maintain a clear, prioritized product backlog based on business value and the product roadmap, continuously reprioritizing to maximize total business outcome• You will work with appropriate technical teams and third parties to deliver continuous feature releases & upgrades as well as optimizations to the core platform• You will write appropriate user stories at the right level of detail for the team, including acceptance criteria and continuously improves based on team feedback for the product. • You will actively participate in appropriate Agile ceremonies for this product.• You may manage temporary or rotational staff like interns or contractors to help complete this work.

Domain knowledge (10%)• You will develop, maintain, and demonstrate domain expertise including both internal (Bain) and external (market) trends.• You will understand technical topics at a conceptual level - can collaborate with Technical product management team to inform a technology strategy that aligns with overall product strategy.

ABOUT YOUBachelor’s degree or an equivalent combination of education, training, and experience and 5 to 8 years of progressive experience is typically required. 2 to 4 years experience in a product strategy, requirements intake (e.g. business analyst, consulting), process owner or customer facing role is needed and an Agile product owner certification is preferred. Requirements, specifications, user stories, PBIs, Backlog, Jira, Agile, process flow diagrams, prioritization, Roadmap, stakeholder management, vendor management, release planning, MVP.In-depth understanding of Agile methodologiesAbility to influence cross-functional teams ranging in seniority and create a consensus between stakeholdersStrong communication skills, can explain complex requirements to engineering team or propose strategic direction to leadership teamAbility to understand complex business needs, competitive offerings, and industry trends and translate them to customer-facing solutionsAbility to use analysis to prioritize business valueDemonstrates a leadership mindset and has a positive influence on culture and morale across broader functionVendor management skills including holding them accountable for deliverables and pushing through roadblocksWillingness to travel (if needed) is also required. WHAT MAKES US A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.