BALENCIAGA Associate Store Director | Atlanta Lenox Square

We are currently seeking an Associate Store Director who will report to the Store Director.

YOUR OPPORTUNITY

The Associate Store Director leads the Department Managers and store sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines.

They are responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store at its full potential.

They act as representative of the Store Director and thus fulfils all the tasks given by the HQ/HO and Store Director.

HOW YOU WILL CONTRIBUTE

A BUSINESS DEVELOPER

Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the StoreAnalyze the results: daily, weekly, monthly and set up constant assessmentsSupport the Store Director in reporting all the relevant information to the HQsShare the information with the store teamKnow and monitor the business environment including local competitionProvide high quality feedback and requested reports to the Store Director

Support the Store Director and lead the Department Managers in achieving targeted quantitative and qualitative goalsImplement action plans defined with the HQ and Store director and guarantee follow-upUpdate store team on the KPIs and give them support to reach them

A TALENT LEADER AND DEVELOPER

Create and maintain a positive work environmentEmbody the brand behaviors and ensure that the store team is also alignedMotivate and challenge the team on a daily basisSupport the Store Director in setting up team and individual activities: morning briefs, one to one meetingsPartner with the Store Director and/or Department Managers on how to handle all employee issuesAttract, develop, and retain talentManage the Department Managers and support them in their activitiesAssist the Store Director and Department Managers with sales team development on the operational side of the business by following up on clear goals and providing timely and consistent feedbackShare the development plans with the Store Director and Operations ManagerSupport the Store Director in creating a team, whose activities are always motivated, competent, and up to date in the fashion and luxury industries

A BRAND PROMOTER (CLIENTS)

Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externallyPromote the culture of the brand internally and externallyOversee the clienteling approach following the guidelines provided by HQsEnsure store atmosphere upholds brand imageEnsure Balenciaga Signature and Client experience are executed and consistent over timeSupervise sales to ensure client satisfaction, engagement and that the Balenciaga qualitative standards are maintainedFollow up CEE and NPS scores and set up actions accordinglyDevelop clienteling mindset and client's loyalty and retention from beginners to VICAssure the recruitment, development, retention of clients (from high qualitative data collection to “one to one” relationship)Guarantee excellent client experience in line with Balenciaga signatureAssure the measurement of “in Store” actions on all channels (phone, mail, etc.)Manage all delicate situations regarding client complaints and the overall sales process are dealt with accordinglyBuild a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs

A PROCESS MANAGER

Ensure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelinesEnsure that the image of the Store is in compliance with Balenciaga standards and that the store team is aligned and have access to the resourcesAchieve and authorize planning, organize and plan the activities providing available resources to manage the expected workloadTake all the necessary measures in order to guarantee the safety of the products and valuable materials in the storeOpening and closing of the storeOversee day-to-day operations of storeMaintain a cost-conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative.

Process Payroll as directed by the company.Maintain store schedules.Ensure staff adheres to attendance and punctuality.Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date.Maintain the accuracy of the Customer database, ensure that your team is entering all client data in a timely and accurate manner.Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, teamSupport Store director in managing inventories activities, warehouse stock and reports immediately any discrepanciesManage inventory activities taking into account related inventory results in collaboration with the Operations managerManage warehouse stock and verify that it is in line with the Store’s sales potentialChallenge and improve current processes sustaining the growth and ensure efficiency and effectivenessSupervise the team planning

WHO YOU ARE Commitment to take part in an innovative projectAt least 3 years of experience in a luxury managerial position (minimum 10 people)Significant sales experience in the luxury Retail industrySuccessful managerial experience of a team (the ability to set goals, delegate work and follow up results)High sensitivity to clients’ experience and loyaltyPrecision, organizational skills, adaptability, openness, listening abilities, curiosityHigh availability, responsivenessProduct and Fashion sensitivityMastering digital skillsExceptional client service and interpersonal skills

WHY WORK WITH US? This is an exciting opportunity to join Balenciaga’s Atlanta Lenox Square team as an Associate Store Director who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

DIVERSITY COMMITMENT Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for, and it is part of our interview process to discuss with you how to excel in our company.