Centralized Merchant Consultant - CRPT/Retention
📋 Role Overview & Responsibilities
Job Description
Execute retention and deepen relationships for merchant product clients for segments and/or channels including Advanced Client Solutions, Financial Centers, and Digital
Demonstrate understanding and broad knowledge of merchant pricing, software, gateways, security as well as expert industry knowledge in Retail, Restaurant, Business to Business Continuously develop and maintain a strong pipeline for new revenue growth opportunities through inbound and outbound calling activities and follow up Attain balanced performance including assigned sales and revenue goals, operational excellence/risk and client experience standards Successfully schedule and manage appointments with clients over the phone Leverage the consultative sales process to effectively provide solutions to small business prospects and clients Acts as a champion for clients by connecting expertise across the company that helps them achieve their goals Adhere to schedule provided by management to ensure availability in contact center environment Maintain accurate records and adhere to Service Level Agreements (SLAs) May perform other ad hoc duties as assigned
Required Skills
High School Diploma
1+ years customer service experience (face to face or call center environment)Established customer service, relationship management, and negotiation skillsProficiency in computer skills and professional programs (for example Microsoft Office, PowerPoint)Ability to work in a fast-paced environmentAbility to understand technical solutions and processesCapability to adapt to an ever changing payment processing environmentStrong communications, including oral and written presentation skills Highly motivated to succeed in a performance driven environmentEffective planning, time management and organizational skillsKnowledge or experience in Merchant or Financial Services in similar field preferredContact center experience preferred but not required
Desired Skills
Advanced Consultative And Highly Experienced Customer Service Skills
Possesses financial services business acumen with the ability to discuss in depth complex financialsolutions to clients Experience retaining Merchant, Bankcard or Financial Services in similar field (call centerenvironment) Highly motivated to succeed in a performance driven environment Multi-lingual ability is a plus
Shift
1st shift (United States of America)
Hours Per Week
40
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This position is located in Richmond, VA with potential relocation and sponsorship assistance depending on candidate qualifications.
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