Preferred Single Process Inventory (SPI) - Business Control Manager

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Preferred Single Process Inventory (SPI) team partners with the Front-Line Unit (FLU), Business Controls, Risk, Audit, and other partners across the organization to ensure the management of the SPI inventory is in adherence to the enterprise standards and drives comprehensive and consistent approach to process modeling and process enrichment. Below are the key responsibilities for the Preferred SPI team:

Lead Process Owners (POs)/Process Delegates through new process design and enrichment Create and maintain SPI documentation (processes, risks, controls, metrics) within enterprise applications (Process Owner Portal (POP) and Key Measures/ORCIT) Work with Process Owners, Compliance/Risk, and Business Controls partners to respond and remediate process challenges raised by Global Compliance and Operational Risk (GCOR) within established SLA Support remediation for SPI related audit issues Support ongoing enterprise requirements for SPI & ensure SPI deliverables are completed on time Partner with Process Owners to ensure SPI documentation adheres to requirement changes within the Process Owner Portal (POP)

Required Qualifications

5+ years process engineer, process design, risk management, or business control experience Experience working with the Single Process Inventory and Process Owner Portal Proven ability to document process flows, including activities, risks, control, metrics Knowledgeable with Enterprise Process Management Policy and Standard Executive communication skills with strong facilitation and verbal / written communication skills

Desired Qualifications

Consumer Investments and/or Consumer Banking experience and knowledge of our business processes Ability to build partnerships and skillfully influence others; resolve conflict with minimal noise with strong awareness of when to escalate to manager Must be flexible and have experience working in a fast-paced environment Strong presentation skills Track record of innovative thinking Consumer Investments and/or Consumer Banking experience and knowledge of their business processes Ability to build partnerships and skillfully influence others; resolve conflict with minimal noise with strong awareness of when to escalate to manager Must be flexible and have experience working in a fast-paced environment Strong presentation skills Track record of innovative thinking

Enterprise Job Description

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standardsPerforms monitoring and testing of controls, identifying issues and control improvements for remediationLeads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity effortsManages the performance and productivity of team members that conduct quality inspection reviewsEnsures timely execution of QA activities including control execution, case management, and results reportingManages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviewsEnsures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Additional Skills Used

Controls ManagementOral CommunicationsRisk ManagementStakeholder ManagementStrategy Planning and DevelopmentContinuous ImprovementDrives EngagementInfluenceStrategic ThinkingTalent DevelopmentData and Trend AnalysisDecision MakingMonitoring, Surveillance, and TestingProblem SolvingQuality Assurance

Shift

1st shift (United States of America)

Hours Per Week

40