RDM Release Manager, Data Center

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

The RDM Release Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers. The RDM Release Manager focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). The RDM Release Manager needs to fully understand the bank change processes.

The technology areas of concentration include Data Center/DMZ, B2B, VOR, Enterprise/ Corporate, Wealth Management and Branch/Financial Center End User networks and Building Networking solutions including Wireless LAN, Structured Cabling and Cable Systems and Pathways. Public and private transport systems, WAN, Optical systems and emerging technologies such as Switched-Ethernet, LTE, (etc.), SDWAN, Cloud and Virtualized services. Knowledge in related technology areas such as Network Appliance, Video, Voice and Voice over IP (VoIP) solutions, UC and Collaboration services is important.

Key to this role is having a “better than general” understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance. The RDM Release Manager must be mindful of how their role impacts the firm’s business and reputation. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications. Managing time is critical, developing and managing tasks efficiently is the key to success.

This role is part of a global solutions and service delivery organization. This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management, finance and business management and Operations teams. Interface with various levels of senior management. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the RM, the department and the firm at large.

Responsibilities

Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)Manages coordination of delivery and dependencies across multiple teamsFacilitates communication and collaboration across organizations to support the deliverable completion and timelineProvides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and scheduleWorks with sponsors and stakeholders to ensure that execution is aligned with deliverable requirementsSupports resource planning for delivery and executionEnsures adherence with Enterprise Change Management standards

Desired Skills

Bachelor’s degree in engineering, computer science, business, finance or related field/technical training. Must have strong analytical skills.Minimum of 5 years’ experience required in Technical role supporting network project/programs.Industry Certifications in PMP, ITIL are strongly preferredTechnical certifications such as CCNA are a plus.Experience with Change Management and CAB processes and procedures.Strong background in IT service delivery role.Financial services (Insurance, Banking, Investment banking), is a plus.Ability to be nimble and flexible; prioritize workload, proactively react to issues, and consistently react to shifting deadlines.Ability to create meaningful data that contributes to the Change Management and Service Delivery processes.Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile methodologies

Shift

1st shift (United States of America)

Hours Per Week

40