Transition Leader, Service Management Transformation
📋 Role Overview & Responsibilities
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description
The Service Management Transformation (SMT) Transition Leader will be responsible leading a team to drive organizational change management activities to ensure user readiness for change adoption across global technology and operations. This role will manage the transition workstream within SMT strategic program which is chartered transitioning the organization to best in class service management capabilities.
This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.
Responsibilities
Manage stakeholder engagement, education, communication and marketing plans associated with the programEstablish and manage a community of senior leader change champions throughout the organizationManage objectives and key results definition and measurement to show value delivery through dataLead organization-wide impact assessment to identify, track and report progress against impact mitigation activitiesRepresent the voice of the customer to the product delivery teams to influence designTrack and follow up with dependent work efforts being executed outside of the programManage inbound and outbound escalations between the program teams and the change champion communities as necessaryProvide GT Senior Leadership Team with visibility into change readiness leading up to significant transition eventsCoordinate go significant go-live and transition activities (e.g. ServiceNow cutover from Remedy)Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgatesBroadens relationships with business and technology leaders across multiple organizations, as well as Compliance and RiskEstablishes target outcomes in partnership with stakeholders and leadersTracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and scheduleCollaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirementsManages program financials and supports resource planningEnsures adherence with Enterprise Change Management standards
Required Skills
Strong interpersonal and communication skillsProven ability to influence across organization at senior levels2+ years experience managing a transition workstream4+ years in managerial or leadership role2+ years experience leading large complex programs
Desired Skills
SixSigma BlackbeltITIL CertifiedProduct Management
Minimum Education Requirement
Bachelor's Degree or equivalent work experience
Shift
1st shift (United States of America)
Hours Per Week
40
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This position is located in Chandler, AZ with potential relocation and sponsorship assistance depending on candidate qualifications.
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