AVP Banking Center Manager (Branch Manager)

Job ID: 13981

Position Description

About Us

Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional client service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.

We are dedicated to building community and strive to help our clients succeed financially. By helping to facilitate financial stability for our clients, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our clients and team members thrive, we achieve success for our bank.

About You

Being the best bank for our clients and team members begins with outstanding talent that possesses and displays the following attributes:

Poised and enthusiastic leaderHighly organized with a strong sense of urgency, initiative and drive to achieve goals and objectivesDemonstrated ability to inspire team members to meet business objectivesMotivates and persuades team members to actAccomplished inside business development leaderSkilled in identifying client needs to develop and grow businessTenacious focus on the delivery of an exceptional client experienceEmbraces operational excellencePassionate about the successful delivery of Bank OZK’s retail value proposition

Your Role

In this role, you will focus primarily on effectively and enthusiastically managing the banking center in our growth-oriented retail bank, providing leadership and setting high levels of accountability with team members. You will also provide business development leadership and management, primarily for inside business development. You will manage employees and lead day-to-day responsibilities. You will contribute your unique talents, skills and experiences to cultivate, maintain and strengthen relationships with the community, providing exceptional client service while meeting the financial needs of our clients. You will lead your team and our bank to get better every day.

Manage branch staff, including daily supervision, interviewing and hiring, mentoring and training, performance appraisals, career development, promotion and pay recommendations, and terminations of direct reports Manage inside business development activities, promoting the bank’s full suite of consumer and business products, ensuring growth goals are achievedProactively serve as role model and coach business development activities, including opportunity spotting/referrals, relationship building, outbound calling and lobby managementLead and coach the team to develop professional relationships with clients, listening carefully to client needs, and matching products and services to meet their needsRetain, grow and attract clients, generating growth that supports the bank’s goalsOversee the day-to-day operations of the banking center and hold team members accountable for appropriate behaviorsExecute strategic and tactical plans to ensure sound operational performance, including effective audit resultsMaintains responsibility and accountability for banking center security for all employees occupying the facility and ensures compliance with the bank’s security program, policies, and proceduresProactively resolve client concerns in a timely, professional and positive mannerLead by example and be a change agent to help banking center team members evolve to meet shifting client needs and demandsEnthusiastically embrace, support and model the bank’s values and missionEnsure regular and effective upstream and downstream communication with regional and division leadership and with banking center team membersModel talent development skills and business development skills to facilitate strong employee engagementIdentify and recruit talent to build a highly effective teamEnsure employees have access to and receive mentoring and training to be effective in their rolesDisplay a high degree of integrity, trustworthiness and professionalism at all times

Job Expectations

Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation

Note: This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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Qualifications

Position Requirements

Bachelor degree or commensurate work experience required1+ year retail client service and/or business development experience required1+ year business development management/leadership experience strongly preferredProven achievement of business growth goals and financial targets requiredExperience managing, leading and coaching professionals requiredComprehensive knowledge of bank products/services and regulations requiredValid driver’s license and good driving record requiredNMLS required

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.