Payment Processing Specialist

Cash Payment Poster Specialist (8 positions available)Reason for Opening:The Cash Payment Posting department is experiencing a backlog of claims due to the impact of CHC, necessitating additional support.Contract:6-month contract with a strong possibility for extension.Pay Rate:$20-25 per hour.HARD Requirements:Ambulatory:Proficiency in NextGen.Experience with FW FE & BE Patient pays, Meduit D09 (NG).Familiarity with Batch Close (NG).Acute:Competence in MS4 Cash Posting work.Ability to clear data mailers within MS4 daily.Experience with special spreadsheets such as small balance C1 report (MS4).Both:Ability to post adjustments to patient accounts within MS4 and NG.Proficiency in handling spreadsheets from A/R team and/or variance.Experience in posting cash transfers/transfer funds (MS4 & NG).Familiarity with bad debt agency posting (MS4 & NG).Certifications:Not applicable.Equipment:Provided.Location:Fully remote position.Open to all time zones, but work will be based on Arizona time with a 6-7 am PST start time.Metrics:Ambulatory/Acute:Number of claims worked daily: approximately 500.Error rate: less than 1%.Job Description:This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. The primary responsibilities include:Processing payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans accurately and timely.Reconciling, balancing, and pursuing account balances and payments, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets, and the company’s collection/self-pay to ensure maximum reimbursement.Researching payments, denials, and/or accounts to determine discrepancies, errors, and making necessary appeals and corrections.Building strong working relationships with assigned business units, hospital departments, or provider offices, identifying trends in payment issues, and communicating with internal and external customers to educate and correct problems.Responding to incoming calls and making outbound calls as required to resolve billing, payment, and accounting issues, providing excellent customer service.Working as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts, reducing Accounts Receivable balances.Using systems to document and provide statistical data, prepare issues list(s), and communicate with payors accurately.Working independently under general supervision, following defined standards and procedures, using critical thinking skills to solve problems and reconcile accounts in a timely manner.External customers include all hospital patients, patient families, and all third-party payers. Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members.