IT Service Desk Specialist
📋 Role Overview & Responsibilities
The Service Desk Technician is responsible for assistance in the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software. As a Service Desk Technician, you will work closely with the other members of the IT team to solve user issues and escalate tickets as needed.
Respond to IT Help queries on the phone, via email, in person, or through remote access. Log incidents, and status in ServiceNow.Offer technical assistance in the configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Including Laptops and mobile devices.Troubleshoot technical issues related to user hardware and software.Maintain accurate asset inventory system that includes scanning and tagging technology assets. Maintain accurate lists of retired equipment – devices and equipment designated for removal or destruction.Investigate and document incident root cause and resolution and maintain accurate and detailed records in the ticket management system (ServiceNow).Train and assist computer users with the use of devices and common applications.Monitor and manage Computer Backup Jobs.
Requirements Minimum education - high school diploma, (Associate/Bachelor in relevant field of study valued/preferred)5-6+ years of experience providing IT support in an enterprise environment, or equivalent.Preferred certifications include CompTIA A+, Network+, MCSAServiceNow experience preferredStrong experience with PC hardwareStrong experience with Windows 10Detail-oriented and organized.Someone who has a sense of urgency and is efficient.
Frequently Asked Questions
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This position is located in San Ramon, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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