Family Self-Sufficiency Program Coordinator

Family Self-Sufficiency Program Coordinator, Belt Atlantic - Richmond, VA

The Family Self Sufficiency Program Coordinator is responsible for design and implementation of Family Self-Sufficiency Programs (FSS) which are paid for by a grant from the Department of Housing and Urban Development (HUD). The FSS Coordinator role is multifaceted and requires the Coordinator to be a skills evaluator, mentor, networker, motivator, teacher, and coach. The FSS Coordinator provides participants with access to financial education/literacy/empowerment/coaching programs that will help them acquire the knowledge and skills to make informed and effective decisions that ultimately help them reach their goals and achieve self-sufficiency and financial stability.

Reports to: Assistant Vice President, Resident Services

Direct Reports: None

FLSA Status: Exempt

Location: On Site

Essential Functions Of The Position

Program Start-up & Implementation

I. Create and implement an outreach plan and enroll FSS participant families, maintaining at least the minimum number (25 participants) to be served per the NOFO award.

Develop informational brochures and marketing materials. Conduct outreach to market the FSS Program and interview interested residents. Complete assessments of residents and enroll them in FSS including completing participant contracts and service plans; reassess and revise goals as necessary with residents Provide case management and referrals for FSS participants to external partners. Ensure that the services and supports included in the participants' Contracts of Participation are provided on a regular basis and that participants are fulfilling their responsibilities under the Contracts Monitor the progress of participants, promote opportunities for them to increase their income and address and eliminate barriers to advancement and graduation.

II. Networking and Community Resource Coordination

Coordinate regular meetings with Program Coordinating Committee (PCC) members. Collaborate with the PCC to focus on providing residents with access to supportive services either onsite or through referral in areas such as training programs, GED classes, housing counseling, and homebuyer training. Partner with organizations that conduct financial education workshops that cover topics such as credit, debt, savings, budgeting, asset building and banking services; and/or organizations that can provide financial coaching. Identify gaps in service and problem solve to determine how to meet the needs.

III. Set-up and Management of Escrow Accounts

Work with Assistant Comptroller to provide needed information to create escrow accounts and ensure that they are properly maintained for eligible families. Ensure that FSS families are provided with a statement of their escrow account balance at least once each year, but more often is encouraged. Meet quarterly with Assistant Comptroller to review escrow account status for FSS participants and address any forfeited escrow funds in accordance with established policies and procedures.

IV. Documentation and Reporting

Prepare clear, concise reports to be submitted as required Communicate clearly, both in writing and orally. Create and maintain case files for all FSS program participants. Document resident benchmarks in goal achievement

Minimum Qualifications

Education

Bachelor’s degree in sociology, psychology, education, or related field, or equivalent.

Experience

Two years’ experience as a FSS Coordinator, Resident Service Coordinator, case manager or counselor; or combination of education, training, and experience.

Knowledge, Skills And Abilities

Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building. Knowledge of the local organizations and programs that can assist FSS participants and help provide for the financial literacy, asset building, job development and coaching needs of the residents. Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus. Knowledge of federal, state and local policies affecting housing particularly Section 8 Housing Choice Voucher (HCV) and FSS program is a plus. Skill in performing motivational interviewing with participants in order to help participants set goals and track follow-up progress. Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, interns, and community partners. Excellent communication, organization, problem-solving and writing skills. Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs. Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus. Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services. Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.

Work/Travel Requirements

The FSS Coordinator will work on site in the Management/Leasing Office and will need to be able to work as needed days/hours that are outside of “traditional” work hours.

Benefits Offered

Medical, Dental and Vision insurance, beginning on the first of the month after hire. 401(k) with company match, short term disability and long term disability insurance. 3 weeks’ paid vacation, 13 paid holidays. Summer flex scheduling options to allow for early releases on Friday from Memorial Day to Labor Day.

Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.

Beacon Communities - 2018, 2019, 2020 Boston Globe's Top Places to Work!!

At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.

Company Overview: Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 18,000 apartments including affordable housing, market rate housing, and mixed income-housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.

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