Jewelry Repairs Manager
📋 Role Overview & Responsibilities
Bella Cosa Jewelers is seeking a skilled and experienced Jewelry Repairs Manager to join our Willowbrook team.
The Jewelry Repairs Manager is responsible for all quality control and serves as the primary coordinator and contact person between the sales team and the goldsmith/repairs department to ensure that all client information regarding repairs is communicated accurately and repairs are completed in a timely manner.
This highly interactive position will accept and price a high volume of jewelry and watch repairs while working closely with our sales team to ensure we deliver the highest level of client service excellence.
ResponsibilitiesEvaluate and price jewelry and watch repairs.Perform quality control for jewelry and watches after repair.Order all supplies required for repairs.Track repairs and keep records up to date.Change watch batteries and size watch bands.Run weekly reports for all jobs, verify due dates and make follow up calls.Contact clients to provide updates on repairs.Work with Goldsmiths on current repair jobs.Keep sales team up to date on repairs, custom work and special-order deadlines.Participate in store open/close procedures as needed.
RequirementsGoldsmith or Gemologist training preferred.4 years jewelry repairs experience.Experience changing watch batteries and sizing watch bands strongly preferred.Skilled in evaluating jewelry that needs to be repaired and suggesting repairs.Ability to use a POS system.Familiarity with a vast majority of types of jewelry and watches.Exceptional client service skills.Detail oriented, ability to meet deadlines and manage multiple projects.Excellent communication skills.Team player with a positive and collaborative mindset.
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This position is located in Greater Chicago Area with potential relocation and sponsorship assistance depending on candidate qualifications.
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