Online Reputation Manager

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About The Role

As the Reputation & Social Media Manager at Beyond Finance you’ll take on the critical role of maintaining our favorable brand image and online presence, as well as assisting with client satisfaction. You will also be in charge of every social media account and how the company engages with our audience.

You’ll work closely with our marketing and operations teams to ensure all of our brands maintain a strong, positive public image and that specific client concerns are addressed quickly and effectively.

We are looking for someone who is eager to work in a close-knit, collaborative environment, excited about improving the client experience through online feedback, and at the same time can take real ownership of their own projects and responsibilities.

What You’ll Do

Act as the primary community manager for our client focused, invitation only online communityMaintain a clear and concise messaging strategy for replying to public reviews and comments with senior leadership buy-inCollaborate with internal Strategy & Operations and Client Success teams regarding the escalation of specific client complaints and program issuesDiscover any online reputation threats and repair damage when necessaryDevelop and execute on campaigns for growing online community membership and engagementTrack and deliver monthly reports to senior leadership regarding online reputation results, feedback themes, and other notable developmentsAct on requests from stakeholders to gather reviews for marketing material and other internal projectsTake charge of our organic social media accounts, posting engaging content to our leads and clients while also replying to any commentsCollaborate on other brand initiatives as required

What We’re Looking For

4 - 6 years experience in a reputation management role and/or a direct customer service roleCommunity manager experience with an online platform like Reddit, Kajabi, or Facebook groupsExperience with review platforms like Trustpilot, BBB, and Google Business profilesProficiency with online reputation software platforms and Google WorkspacePassionate about excellent client experience and can work cross functionally to deliver online feedbackAbility to meet deadlines, manage multiple projects, and remain flexible as priorities changeStrong organizational skills and attention to detailExcellent writing and editing skills in EnglishEmotional intelligence and the ability to operate from a place of kindness and compassionInterest in expanding current knowledge and skill set

Bonus Points If You …

Previously worked for a consumer finance companyHave experience with creative marketing and content development

Why Join Us?

Benefits

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

Considerable employer contributions for health, dental, and vision programsGenerous PTO, paid holidays, and paid parental leave401(k) matching programMerit advancement opportunitiesCareer development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.