Psychology Intake Liaison

Additional Information About The Role

If you have a customer service or medical background, join St. Louis Children's Specialty Care Center in South County as a Psychology Intake Liaison!

Monday - Friday, Shift is Between 7:30AM - 5:00PMNo Weekends or Major HolidaysHigh School Diploma or GED Required

Overview

St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.

St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).

Preferred Qualifications

Role Purpose

In addition to managing incoming calls, scheduling patients with providers, and completing necessary medical office tasks this position acts as the liaison between the psychology department and patients, potential patients, and referring providers. This position requires flexibility to perform duties from any department location as needed. The Intake Liaison is responsible for ensuring seamless patient scheduling and verification of patient insurance coverage for anticipated psychological services.

Responsibilities

Managing up-to-date and having continuous understanding of insurance benefits related to psychological services; including but not limited to CPT and ICD-10 knowledge, authorizations, single case agreements, copay/coinsuranceAdhere to system and department policies and procedures to ensure effective and efficient workflow optimizing the electronical medical record system used.Perform medical office responsibilities and tasks.Schedule patients with appropriate department providers based on referrals received through the electronic medical record system or fax; scheduling includes but is not limited to determining appointment date and time, sending and obtaining new patient paperwork, verifying insurance benefits and obtaining authorization, coordinating with multi-disciplinary clinics.Manage department phone line and triage incoming calls as well as responding appropriately to medical record requests, completing affidavits and obtaining notarizations when necessary.

Minimum Requirements

Education

High School Diploma or GED

Experience

2-5 years

Preferred Requirements

Education

Associate's Degree

Experience

5-10 years

Benefits And Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire dateDisability insurance* paid for by BJCPension Plan*/403(b) Plan funded by BJC401(k) plan with BJC matchTuition Assistance available on first dayBJC Institute for Learning and DevelopmentHealth Care and Dependent Care Flexible Spending AccountsPaid Time Off benefit combines vacation, sick days, holidays and personal timeAdoption assistance

To Learn More, Go To Www.bjctotalrewards.com/Benefits

Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

$15.40 – $25.56 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)