Desktop Support Technician
📋 Role Overview & Responsibilities
Desktop Technician IIDallas, TX (On-Site)
POSITION OVERVIEW:The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and systems support within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:End-User Support:Quickly and efficiently resolve requests for various issuesOS/Software/Hardware support (Windows 10, Office 365)User and asset management through Active Directory, Azure and IntuneDesk and Mobile phone supportHandle licensing and purchase requests as needs arisePrinter and scanner installations and managementAssist with physical office moves and end-user setupsUnderstand and configure TCP/IP network infrastructureStrong troubleshooting skills a mustSelf-starter with a strong drive to be a part of a teamStrong communication skillsVisits to multiple offices in the area to resolve on-site issuesAbility to travel when neededOnboarding:Determine equipment and licensing needs for all incoming Stream employees.Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval received.Administer, create, and manage Active Directory, Office 365Ability to maintain accurate asset inventoryOffboarding:Disable all user access (email, licensing, software, fob, etc.) and collect equipment.Back up all data, clean up computer, and update assets.Asset Management:Track computer inventory.Receive and deploy new computer equipmentProduce asset reports for each location and entitySmartly reuse equipment where available
QualificationsThe Ideal candidate will have the following:Bachelor of Business Administration or equivalent degree from an accredited university or trade school3-5 years of work experience providing departmental technical supportExcellent communication skills (both verbal & written)Strong organizational skillsTechnical writing skillsProficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile appsExperience in various technology solutions (software, hardware, subscriptions)A+, Network+, or MS certification preferred
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This position is located in Dallas, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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