Customer Support Advocate - Financial Disputes

The Customer Support Advocate - Provides support to customers as the first-tier of contact for inquiries and problems regarding satisfaction, technical support, billing, product service, status of orders, product selection, placement of orders, complaints, returns, shortages, expediting of order, requests for related order documents. The advocate will identify the customer issue and initiate action for repair, replacement return or service.

In this role, the Customer Support advocate will be responsible for identifying issues related to customer contacts and determining the proper solution for the customer. The primary goal of an advocate is to make every attempt to resolve the customer’s issue on the first call to increase customer loyalty.

As a member of our Customer Support team, they must display a positive attitude and a passion for helping our internal and external customers.

Job Responsibilities

Respond to customer contacts and provide accurate, satisfactory answers to their queries and concernsStrong communication, both written and verbalGreat active listening skillsExceptional interpersonal and rapport building skillsA patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsBasic troubleshooting skillsComputer literacyPhone skills, including familiarity with complex or multi-line phone systemsContribute to Company Culture

Qualifications

Expertise: Minimum of 1 year in Customer Support discipline Driven: Self-motivated with ability to prioritize, meet deadlines, and manage changing prioritiesCustomer-centric: Maintain a strong focus on delivering a world-class & fun experience for our customersMulti-tasker: Excellent organizational skills including the ability to successfully juggle multiple prioritiesBookworm: Minimum High School Diploma or equivalent Detail-oriented: Sweats the small stuff when it comes to everything from commas to pixels, but doesn’t let the weeds get in the way of building against a big visionAchievement-focused: Roll up your sleeves and get stuff done (everyone has a bias for action and wears multiple hats at Bob’s!)

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

$17.00/Hour

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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