Customer Support Specialist - Resolution Specialist

The Customer Support Resolution Specialist (Operations) - Provides support to customers and agents with escalated issues.

In this role, the Customer Support Resolution Specialist (Operations) will work with customers and agents to identify their concerns, determine the best course of action, and resolve any outstanding issues in a timely fashion. They should work to de-escalate, coach, or provide expertise in order to drive customer loyalty.

As a member of our Customer Support team, they must display a positive attitude and a passion for helping our internal and external customers.

Pay: $20.00/Hour

Job Responsibilities

Performs with a high degree of accuracy maintaining written work within expectationsStrong communication, both written and verbalExceptional active listening skillsExceptional interpersonal and rapport building skillsA patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsExpert troubleshooting skillsComputer literacyPhone skills, including familiarity with complex or multi-line phone systemsAbility to coach and develop advocates while interacting with them during inquiresPartners effectively within department and cross functionally as needed to achieve team, department and company goals.Builds strong relationships with external partners including but not limited to vendors, media, and agencies.Provides support for the Department LeadershipContribute to Company Culture

Qualifications

Expertise: Minimum of 3 years in Customer Support discipline Driven: Self-motivated with ability to prioritize, meet deadlines, and manage changing prioritiesCustomer-centric: Maintain a strong focus on delivering a world-class & fun experience for our customersMulti-tasker: Excellent organizational skills including the ability to successfully juggle multiple prioritiesBookworm: Minimum High School Diploma or equivalent Detail-oriented: Sweats the small stuff when it comes to everything from commas to pixels, but doesn’t let the weeds get in the way of building against a big vision

Achievement-focused: Roll up your sleeves and get stuff done (everyone has a bias for action and wears multiple hats at Bob’s!)

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

$20.00/hour

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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