Retail Guest Support Associate

Retail Guest Support Associates

Part-Time and Full Time Career Opportunities

At Bob’s Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Guest Support Associates are the cornerstones of Bob’s success. Retail Guest Support Associates treat our customers in a cordial, respectful manner and are champions of the “Bob’s Way” of delivering a world class customer experience, both in person and over the phone. Retail Guest Support Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals. Retail Guest Support Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Guest Support Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy.

"No phony sales, no phony gimmicks, just everyday low prices and value!

We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!

The Benefits And Perks

Feeling under the weather, we’ve got you covered! We offer National Health, Dental and Vision coverageLife insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!401(k) Profit Sharing Plan – Generous Company match!Paid Personal/Sick DaysPaid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holidayEmployee Assistance ProgramOur prices are already low, but why not more! Generous Employee DiscountThe flexibility of working a Retail Schedule (weekends, evenings & holidays)Need a pay advance? Take advantage of Bob’s Bail Out ProgramHave an unexpected extraordinary expense? Take advantage of Bob’s Helping Hand Program. Bob’s cares and is here to helpAnd much more!

Many of our benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.

Job Responsibilities

Enter customer orders into system accurately and completelyProcess payment to proper accountsAnswer incoming calls and respond to customer queries in a timely and courteous mannerSchedule deliveries that are convenient for the customer’s and comply to Company proceduresMaintain all open orders and courteously communicate status with customersResponsible for security of cash and other legal tender. Prepare daily deposits in accordance with Company policies and proceduresWork daily reports according to Company requirementsAssist Retail Guest Support Manager when neededAssist with café, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bob’s Discount Furniture

Required Qualifications

Flexibility to work a 5 day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either / or for Part Time), and most holidays.Solid knowledge and competence on Microsoft Office ProductsExcellent phone mannerStrong cash handling skillsExcellent verbal and listening skillsStrong interpersonal and human relations skillsProven analytical and problem solving skillsAbility to use sound judgment and decision makingGood coordination skills

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

$16.00-$17.00 per hour

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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